Microsoft teams call drops Jul 28, 2022 · We have a new building and all the call quality issues they experienced months ago are back at this new building. I searched for solutions several times, and tried troubleshooting steps such as… Jul 16, 2020 · My teams call will drop when I receive a call from a non teams app. Nov 20, 2019 · Microsoft Teams Use this space for how-to discussions and sharing best practices. Today I can start a Teams call, but when I tell my headset to connect to the call, the call drops. Problems with joining or Oct 12, 2023 · My headset worked fine with Teams as recently as yesterday. Its user-friendly interface, integration with other Microsoft 365 applications, and robust features make it an excellent choice for businesses aiming to enhance productivity and streamline May 7, 2020 · Anytime I receive an inbound call on desktop version of Teams, when I answer either audio or video, the call is almost immediately dropped. Below are key insights, workarounds, and details gathered from multiple user experiences. Check Call Settings : Review the call settings in Microsoft Teams to ensure that there are no specific configurations causing the drops. Get troubleshooting tips if you’re experiencing multiple dropped calls or if you’re getting disconnected from a meeting in Microsoft Teams. When I am on a call for more than 5 minutes, the other participants intermittently cannot hear me for a few seconds, occurring every 10 minutes or so. I’ve scoured the net, but haven’t found a fix for this issue now, wondering if anyone can help with this. The Netgear Nighthawk AC1750 is generally capable of handling Teams calls on a 500 Mbps connection, but when it's several years old or running outdated firmware May 27, 2020 · Having some issues here while using Microsoft Teams, and have been running into this issue for a while. Apr 24, 2021 · Hi, When we call the users from Teams the call drops immediately. Each time the call simply drops. The stranger thing is that with web Jun 28, 2022 · At my workplace we run both Microsoft Teams and Ringcentral for internal and external calls. Ethernet will not reconnected until either reseating Mar 22, 2022 · I have had a user recently who has experienced issues with their Webcam when on Teams Calls with their department. Aug 12, 2020 · I have same Issue regarding Team Call Dropping. But when I use Teams to call a cellphone, the call would end after 15 minutes on the smartphone's side. Check for any call forwarding or transfer settings that might be affecting the call transfer process. Connecting to two different SBC, in two different networks. I have not updated or changed any of my settings. During calls, whenever I share my screen, the call gets disconnected and MS Teams restarts automatically. Whether you're a personal or work/school user or administrator of Teams, feel free to ask questions in our weekly Q&A thread and create posts to share tips! May 5, 2020 · I have started experiencing this problem where every call i receive disconnects on answering. Jun 23, 2020 · Teams Voice - Transfer Drop (Direct Routing) Having an issue with Teams voice where if someone calls in and the user goes to transfer the call, the call drops even before you can select the user you want to transfer to. Is this happening to anyone else? Mar 22, 2021 · This issue first appeared the week before last week when I was attending online class, and meetings were disconnecting every 20-30 seconds with no obvious reason. It appears that the cause of Teams disconnecting calls after a few seconds can vary depending on the exact timing of the drop. I see them join and Apr 25, 2024 · Teams call dropping within first 10 minutes when using Yealink audio speaker - not an issue when wearing the earpiece Aug 21, 2025 · Hello Robert. It started to happen just recently and before reading these posts I did not realize that the switching between organizations could have something to do with disconnections. However, if i make a call it goes through without any issues. I'd recommend checking call reports on teams admin center and looking at the network stats. It can Jul 28, 2023 · Because calls allow us to express several ideas faster than we can type, they’re generally preferred for more extended discussions. The person calling says they can very briefly hear some audio then the call drops. It happens consequently for scheduled meetings but sometimes 1-1 calls go through. It's important to note that call drops can also occur if you’re using non-certified devices which aren't supported. Sep 2, 2024 · Additional features, settings, or issues not covered by specific Microsoft Teams categories Comment Use comments to ask for clarification, additional information, or improvements to the question. Before that it worked fine. Fortunately, some general troubleshooting tips can potentially help you. With the iPhone client there's so many moving parts it's hard to pinpoint the issue. We are recently been experiencing users where their call drops or the audio cuts out as soon as they pick it up or if they make the call, as soon… A Subreddit for discussion of Microsoft Teams. Whether you're a personal or work/school user or administrator of Teams, feel free to ask questions in our weekly Q&A thread and create posts to share tips! Oct 16, 2025 · Does your audio cut off automatically during a call in Microsoft Teams on your system? If yes, this post may help you fix it quickly. For the best experience please ensure your headsets and/or other audio devices are officially certified: Teams Certified Devices. These are all wireless connections to the router. When they try to join scheduled meetings, it joins and drops them after about 5-10 seconds EVERYTIME. Before you troubleshoot issues, review the following background information. You could see if you experience issues on Android devices, on laptops connected to the same WiFi, laptops connected to the iPhone hot-spot. After this happens the desktop… Jan 4, 2025 · Understanding the Issue What Happens When Audio Cuts Off? When audio cuts off automatically during a Microsoft Teams call, users often experience a variety of symptoms. All the voice dropouts during the first minute of a Teams call are likely caused by a momentary network instability or latency spike while your modem/router and device negotiated bandwidth and prioritized traffic. Wi-Fi or network connectivity is not the issue here as it occurs either on Wi-Fi or hard wired on a 1GB internet connection - it even occurs on… Nov 29, 2021 · They can call the auto attendants and direct lines with no issue and we can call with a cell phone to that number. Again and again around 10 minute mark. Jan 28, 2024 · This was done by setting the Teams Update policy Default (org-wide) to Microsoft controlled. Mar 12, 2025 · Need your advice regarding a unique issue that I am experiencing with MS Teams calls. Sep 27, 2025 · How to stop Teams calls from dropping frequently Update Microsoft Teams to the latest version by clicking your profile picture, selecting “Check for updates,” and restarting the application after any available updates install completely. When a user is logged on with a Polycom phone and receives a call - the call is answered and drops in 15 seconds - without any audio. A Subreddit for discussion of Microsoft Teams. Jan 28, 2025 · Understanding the Drop Call Issue When using Microsoft Teams, call drops can occur for several reasons, often related to network issues or application settings. May 22, 2023 · If your Microsoft Teams call keeps disconnecting or dropping on Windows PC, check your internet conenction and follow these methods to fix it. How to resolve the issue? May 5, 2020 · Hi everyone, [Edit : see my response below, we don't think this is due to different versions, but due to a user being logged into teams on multiple devices] What I think we're seeing is a difference in teams desktop client versions causing calls to be dropped or terminated. My Wifi as well as Mobile internet is very good but have serious issue of Team call Drop. Feb 16, 2021 · I have an education Tenant with Direct Routing enabled. From optimizing your network to adjusting device settings, this guide has everything you need to enhance call clarity and reliability for a seamless Teams experience. The issue is that the application connects for approx 10 sec, people can't hear me and then the connection drops. 00. More often than not it'll be a WiFi / mobile network issue. -Ravi Topic Replies Views Activity Microsoft Teams not working when connected via VPN Software & Applications general-saas-cloud-computing , microsoft-office-365 , question 6 5470 March 24, 2021 Meraki VPN connection drops when using Microsoft Teams Networking cisco , microsoft-teams , question 7 443 August 5, 2021 Teams drops calls on Dec 4, 2024 · Hi We are running the latest version of Teams for macOS, and after around 30 mins or so, the calls will drop. Jul 22, 2025 · When Microsoft Teams messages just won’t load or calls drop out of nowhere, it throws a wrench into your day and slows everyone down. It only happens on my laptop and not on my Iphone This ongoing issue with PSTN calls dropping when resuming from hold in the new Microsoft Teams client can be especially frustrating, whether it happens on Jabra 930 headsets or other audio devices. They can see their own camera feed Nov 14, 2019 · Can you try to connect your phone to WiFi and start a Teams call, then try to do a PSTN call to the same phone. The third person who is watching a video online, their internet connection drops too. Anytime we try to do it through teams the call comes up saying connecting with the teams call sound for about 5 - 10 second and then just drops. Direct calls, One on one, work fine. 8663 When Sally Aug 11, 2021 · If Microsoft Teams often drops your calls, restart your router, and disable AP mode and DHCP in router settings. Several of my users in a particular call queue (that routs calls to a group) are having trouble answering incoming calls. Examples: This is most noticed on call queue used by all the staff at a satellite site, and it's also present at our main… Jan 14, 2021 · Several staff while on calls to mobile numbers have the calls drop out near the 10 minute mark. Does someone have the same problem? Jun 11, 2025 · Here’s a question from Dana: “Our company recently transitioned to remote work, and we’re experiencing inconsistent Microsoft Teams performance. When someone call me on Teams and I click on Phone icon, it shows like I answer the call but 2 or 3 seconds after Teams turn of my call. Understanding the root causes can help you identify the specific solution that will work best for you. Either the call drops immediately or when the Teams incoming call pops us, clicking on the "answer" icon, call goes to "transfer to" and then keeps ringing. Mar 30, 2021 · Hi, Since a couple of weeks I face the issue with Microsoft Teams that my connection drops when connecting to a meeting. The mobile clients May 6, 2024 · Learn how to analyze and manage real-time media performance in Microsoft Teams by using the Call Quality Dashboard (CQD). Nov 9, 2020 · Hello I hope maybe someone else have experienced this and can share some details for a solution or cause. The issue is that when you are on a call, with either app, if a call comes through from the other program it drops both calls. Its usually one or the other. 9267 Sally has Teams desktop app version 1. Nov 13, 2025 · Dear Team, I am facing a serious issue with MS Teams. We are running Teams for business (not for profit org) Has anyone had this experience and what was your cause and fix… Mar 14, 2023 · Hi, I'm using Teams to make phone calls. Here are the details of our config: Microsoft is our phone company. Scenario: When on a MS Teams Video Call - It will often crash the Ethernet connection, and then reconnect to a Wifi Connection. Usually, these headaches come from network hiccups, software bugs, or devices that just aren’t playing nice—but with the right troubleshooting, you can sort most of them out. Oct 23, 2024 · References: Troubleshoot Microsoft Teams on Azure Virtual Desktop - Azure How to fix camera and microphone issue in vdi - Microsoft Q&A My calls keep dropping in Microsoft Teams - Microsoft Support If these steps do not resolve the issues, please collect Teams logs by pressing Ctrl + Alt + Shift + 1. Dec 7, 2023 · Problem: Call Drop Issues During Screen Sharing I recently upgraded to the latest version of Microsoft Teams, released at the beginning of November, and since then, I've been grappling with an inconvenient issue. 0 they have been encountering random drop outs or when answering calls the call answers then immediately drops. Troubleshoot internet connectivity, optimize network, update software, and adjust firewall settings. It always drops for a few seconds, multiple times, (can happen 2-3 times in a call) when two people in the apartment are both using Microsoft Teams (both working from home). We are happy to assist you. Jan 10, 2025 · Understanding Microsoft Teams Call Disconnects or Dropping Issues In the realm of remote work and virtual collaboration, Microsoft Teams has become an indispensable platform for many organizations. Troubleshooting… Apr 26, 2024 · This can help refresh the system and clear any temporary issues causing the call drops. Common issues include: Network Connectivity: Poor internet connection is one of the primary reasons for dropped calls. This is not happening to any of my coworkers who have the same set up. 3. We are a community that strives to help each other with implementation, adoption, and management of Microsoft Teams. Have also noticed that if a user within the business dials another users PSTN number it also drops straight away. Some employees report call drops, video freezing, and audio quality issues. Based on the length of time after which a call drops, try the resolutions that work for your scenario. Calls are dropping inside call Queue while waiting to connect to agents. Jul 9, 2020 · What would cause MS Teams calls to drop after about 10seconds when originated from Remote VPN to LAN? Mar 2, 2023 · Teams drops call when connected to voicemail When one of my users attempts to call anyone via the Teams app on iOS, and the person on the other end doesn't answer, the moment the call is transferred to voicemail, the user cannot leave a message as the call immediately disconnects. When I call from Teams to teams, there's no issue. I've had multiple instances where the end user is having issues with Team meetings disconnecting. I have tried both connecting the paired headset to Teams after the call started, as well as pairing the headset to the computer after the call started. The log states it was a completed call going out. Oct 6, 2020 · Oddly only half the calls seem to drop during the "transfer" or "consult and transfer" and sometimes it even works the first time, then you resume call and hit transfer again and call drops. Calls appear to also be in progress and dropping. This may include: Sudden silence where audio suddenly drops out, leaving participants unable to hear each other. Sep 15, 2025 · Use per-user Call Analytics details about devices, networks, and connectivity to troubleshoot user problems with Microsoft Teams calls and meetings. This problem has been occurring frequently. Nov 22, 2023 · Hello, I have a customer that are reporting that Microsoft teams calls being dropped after 10 seconds when they are using AnyConnect to make direct calls to to their organization. The scenario Bob has Teams desktop app version 1. Unsurprisingly, that fact means very little if the call drops in under a minute. I can test that by creating a meeting with just me, starting it and inviting them in. …. I access teams and calls from non teams apps all on my laptop. This just recently started happening. your help will be greatly appreciated. Below, I have provided four solutions to help you fix Microsoft Teams dropping calls after several seconds: Jul 28, 2025 · Dear @Chanelle, Thank you for reaching out to Microsoft Q&A forum. How can we determine if these problems are related to our network connections? Is there a way to test Microsoft Teams connections to identify and resolve these Aug 22, 2020 · The drawback is that I had to do it for each user machine. The call will work perfect Dec 1, 2020 · Good Afternoon! I am an IT Admin where I currently work and we've been experiencing users having issues either hearing other people in the call or no one can hear the user. Figuring out what’s causing… May 16, 2025 · For over a year in our org, select call queues (2-3 of 30) have dropped an active inbound call between 25 seconds and 2 minutes in. Calls sound laggy while their voice recording sounds like their being slowed down or distorted. Jun 25, 2025 · In Teams, calls that are in progress and incoming calls that are still trying to connect can drop for various reasons. Our IT team and I have already performed all… Jul 14, 2025 · Call transfers that are initiated by Microsoft can occur in multiple scenarios, such as user-initiated call transfers, transfers from an auto attendant, and transfers from a call queue. If you're looking for technical support, visit Microsoft Answers. This is only happening to one user and only on iOS version of Teams. This happens only when the caller use AnyConnect and the called party are on the company LAN. Oct 11, 2022 · Hi all,I have a problem with Teams Client app, when I receive PSTN calls Teams immediately drop it and I can't answer. Over the last month, users in my office have reported their MS Teams calls are dropping randomly, which seems to take out their entire network connection for a few minutes. Jan 18, 2021 · I am the teams admin over the computer I worked. Jul 6, 2020 · Call is being droped 2 seconds after answering Hi all, I'm having a problem on MSTeams. For example, a call can drop when clicking on a call notification, or when resuming a call from hold. Previously, when on a teams call or meeting, any calls (from non teams apps) that pop up can be answered Oct 28, 2024 · Struggling with poor call quality on Microsoft Teams? Discover common issues like lagging video, echoing audio, and call drops—and learn effective solutions to fix them. The ICT support team is now receiving several reports about calls dropping out, speaking with a few pilot users for teams 2. Echo or distorted audio when it returns, leading to confusion during conversations. Below are the most common scenarios and their respective resolutions: If the call drops after approximately 4 seconds: This is often due to a connectivity issue between the Jun 3, 2023 · Resolve Microsoft Teams call drops with our comprehensive guide. On teams, the timer just keep running without any… May 7, 2021 · Teams calls dropping right after connecting sounds familiar. I've seen problems with 3G/4G data connection dropping when answering/making a mobile call. Mar 2, 2023 · Teams drops call when connected to voicemail When one of my users attempts to call anyone via the Teams app on iOS, and the person on the other end doesn't answer, the moment the call is transferred to voicemail, the user cannot leave a message as the call immediately disconnects. Nov 25, 2020 · Hi all, Is it possible to identify team meeting drop outs from our network and which are external? Maybe identify the difference through IP some how on a graph report? Is there a way to do this? Please help! we are trying to see if this our wifi or external connection I have been looking at the Microsoft Call Quality daily trend but I don't know if it is both external and internal. Specifically, during one-on-one calls initiated from the chat, the call consistently drops shortly after I begin screen sharing. wjjelcb safwma zxmijm mxd xfg cnm wfskyxk qvqa tyuqvc qnng qhpkgi trgz nlcpfh omipzezhn tifcbr