Telstra internet not working. Stay informed on network issues with resources from Ajust.

Telstra internet not working Read how to make more of your internet experience at home and office. The next modem died 3 weeks ago. If you're experiencing connection issues with your home phone using the copper network, please contact us. Since esim is also not working I'm guessing there is a We would like to show you a description here but the site won’t allow us. These issues can range from hardware faults to outages or scheduled maintenance on the Telstra Mobile Network infrastructure. I’ve got it connected to my tv but it only loads Netflix, works perfect. So maybe to start with the obvious question: Should I be able to use a VPN over Telstra 5G home internet without the connection dropping out? The Telstra wifi is not showing up on my device’s network settings. Telstra 2024. For other service issues or problems activating, please contact Telstra directly. It takes 4-5 days for a modem from Telstra to reach my rural town. Still not working? If you’ve tried the steps above and you’re still having issues, sign in to My Telstra for more in-depth troubleshooting and ways to fix connection issues. Problem; internet is not working. Can you disconnect the WAN cable temporary and test internet via the mobile /cellular data? it will probably go very slow but at least you can confirm it's running at 4G. I have FTTC with a Telstra Gen 2 modem. au Down for everyone else or just you? Can't access Telstra. Feb 22, 2025 · Is Telstra. Telstra Smart Modem light is green. Before reporting a fault to us, it’s essential to check for outages in your area to be sure your issue isn’t part of a larger disruption. The Online, Wan/DSL and phone lights are on but the mobile signal light is off. internet fails to work. Plus, if you want all of this to go even further, grab an EasyMesh-enabled Home Wi-Fi Booster. Select a Connectivity guide or problem to get help with your Telstra 4GX USB Modem 2. Compare Telstra internet, prices & extras. Hmm maybe it's not provisioned then as I have 2 smart modems and whilst some people say the 4g stays working my second one doesn't. Nov 1, 2017 · I recently received the Telstra 4GX USB PRO as part of the Telstra Business Internet Bundle. Mobile outages: Telstra’s mobile outage page Internet outages: the nbn® network outages page These links are also available on the Belong Facebook page. au ? Solve this Outage problem once and for all! Apr 16, 2025 · Wi-Fi not working? Follow these step-by-step solutions to diagnose issues, stabilise your connection, and restore smooth, reliable internet performance. I’ve checked the two things shown in the picture below and they seem to work perfectly fine, then suddenly the wifi disappeared on the network settings (pic 3). datapack both work However if you've updated to OS3. Below are instructions on how to change your network settings (the APN) on your mobile device to ensure you can continue to access your company’s private network and the internet when Telstra moves your account to our digital environment. Resetting its setting online via IP. I have been getting issues since last night that there is no connection via wifi through my Telstra NBN service. It's the same for both of my Physical sim and eSim Data logo shows with full bar signal yet no internet. My macbook pro is connected via wifi with working internet. Dont think Technician's Assistant chat Customer: No Internet since last evening Technician's Assistant: I'm sorry to hear that you're experiencing issues with your internet. Are you able to connect to the internet on any of your devices? Customer: Yes I am Technician's Assistant: Which lights are colored and/or blinking on your router? Customer: I might be OK, Front light is green, WAN/DSL light has Why is My Telstra App Not Working Today? There are many reasons why My Telstra App is not working today. Oct 19, 2022 · We had been using to link range extender. This means the SIM card isn’t able to deliver its normal services such as making calls, sending texts, or connecting to the internet through the Telstra network. When I tried configuring the Telstra 4GX USB PRO, by connecting the USB devices into the dock and then connecting the dock USB cable to the Telstra Gateway Pro V7610 router it just didn’t want to work. It won’t work if I try to use WIFI. You really didn't need more words after the title. If telstra. wap and MMS telstra. When Telstra has DNS issues or is not working though, customers need Hello all A weird problem that I'm still trouble shooting with Telstra. Could you please tell me the brand and model of your router or modem? Customer: Telstra smart modem gen 2 with voice backup. There’s no need to raise a fault in such a case. If you're still unable to use your phone service, it may be your internet connection. How to Fix My Telstra App Not Working Today? Restart The App: Restart the app, and don’t Struggling with your wife's internet connection on Telstra cobraXH? Discover expert answers about router issues, signal drops, and more in our Q&A page! Oct 29, 2024 · MacMister Tutorial on how to fix Telstra BigPond email not working issue. This guide walks you through quick checks that apply to all NBN technologies, then dives into technology-specific fixes for FTTP, FTTC, FTTB, FTTN and HFC. Since I can try it for 1 month for free, I thought why not give it a go. While my FTTN hits around 40 down 15 up. No Internet since last evening. The tv also says that there is no connection in network settings despite Netflix still working. Why is My Telstra App Not Working Today? There are many reasons why My Telstra App is not working today. The good news is that it appears to be a DNS issue, so if you’re savvy enough, you can definitely fix it quite easily. They told me to unplug my modem for 5 minutes, then hold the reset button for 30 seconds. I was using my VPN to connect to my work pc when suddenly I was disconnected. In this guide, we will discuss the most frequent Telstra NBN faults, their causes, and practical solutions to keep Sep 23, 2023 · This started happening few days ago and till now it still hasn't been fixed. Get answers to common problems like 'Telstra home phone not working' and 'Telstra cable internet issues'. iph Proxy: Not required Port: Not required Username: Not required Password: Not required Server: Not Does Telstra internet optimiser even work for gaming, i tried to put all the stuff that I know to make gaming faster for me but I don’t even see difference or sometimes makes it worse by making me connect to a different server. We answer your questions on how to set-up, manage or troubleshoot your home phone or internet and share tips on how to connect. The first smart modem died in November. I have had 5G with Telstra on my mobile phone and it works great. We have tried pairing and also via the app. Telstra needs to give its customer base an estimate when full support services will be restored. I figured it may be just another one of those random disconnects so I waited a bit and tried for hours I was unable to successfully connect. I have also just found out that the Telstra tower is in a low lying area and i do not have line of sight Technician's Assistant: Is there anything else the Expert should be aware of? May 8, 2023 · Telstra customers experienced a major outage overnight on Tuesday, with customers experiencing issues making and receiving calls. . Telstra have been dicking me around for 7 WEEKS to get onto Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet. I tried using my phone's hotspot and I was able to connect successfully. This will refresh your mobile network connection and may solve temporary connectivity issues. I can not connect to the WiFi as it is just not showing up when I try to connect. 7 and nothing worked. Is your internet down with a red light on your Telstra TG797? Get expert answers to common issues like blinking lights and post-thunderstorm outages here! If you’re having mobile reception issues, there are a few things you can try to solve the problem: Restart your device. Un-jailbroken 3. Nov 6, 2025 · Telstra Mobile Network down? Check the current Telstra Mobile Network status right now, learn about outages, downtime, incidents, and issues. Basic Starlink Troubleshooting What to try before contacting Starlink / waiting for Starlink support. Now, I cannot get online. All 4 green lights are on - no Jan 11, 2022 · If you’re a Telstra NBN customer, here’s how to identify and handle a Telstra internet outage at your home. mms I've checked and set / reset basic MMS APN settings Device is running android and default messaging app is Google Messages (tried Messenger and Textra, same issue) trueAs title says, I've been having issues with the internet for almost 3 months, the issues started as intermittent outages, often coming in clusters. Internet access was restored and seems to be working for 2GHz wifi, but on 5GHz (which we want to use for 4K streaming Netflix etc) there’s no internet access. Whether you are experiencing frequent disconnections or complete service outages, understanding the common issues and their fixes can help restore your internet quickly. I had to pay for another one, as i was out of warranty. Telstra and NBN has done fuck all because whenever they're here the outages don't get picked up, the ombudsman has been notified but after a month, they say that they can't force telstra Experiencing slow speeds and connectivity issues with your Telstra modem? Get expert answers on the Telstra smart modem gen 2 and troubleshoot your internet problems today! FTTC connection. Get help now! I suggest that everyone who is having problems getting access to Telstra phone and internet support services contact the Communications Ombudsman. That light being red shows there there is a working sim card inside the modem but it has defaulted to the slower 4G network possibly due to poor signal strength. A red number suggests weak or no network connection. I recently checked and found I was eligible for Telstra 5G Home broadband at my address. This guide shows you a number of possible solutions if you can't use the internet connection on your Apple iPhone 16 iOS 18 . Telstra apn Settings – Required information: This are the unique APN Settings which will work for your Telstra network, please make sure you enter them exactly as they appear, otherwise it will not work! Name: Telstra Internet APN: telstra. How absolutely trash telstra is. Currently have the Telstra smart modem Gen 3, paired with a Gen 3 Booster. Telstra Telstra Internet Optimiser brings the power of DumaOS to your Telstra Smart Modem. My Telstra Smart Modem Gen 2 is not connecting to the internet. Technicians worked overnight to fix the national problem, which was reportedly resolved by 9am on Tuesday. com. About 4:30pm, with my internet and Foxtel still not working, I received a text message saying that an NBN tech had been booked to come to my house at 8am on Monday morning. When the Telstra 4GX Wi-Fi Plus dongle shows data usage unavailable and no internet, check signal strength indicated by the fan-shaped icon. I ISP Blocking Websites? I have an internet plan from Telstra, the Australian ISP. Things have been going well but I have noticed on every device I go on some websites are mysteriously blocked. Find out how to get in touch with a Telstra expert online, on the phone, or in person. 6 days ago · Telstra is calling its new "Internet Only" plans and stance as "more choice, great value", and the company's "most affordable fixed internet options for Australian households and small businesses. If there’s an outage, there isn’t anything you can do until the network is back up and running. If you get the error message 'Not connected to the Internet. But none of the LAN connections seem to work. If you can't use the phone's internet connection, there may be several causes of the problem. internet or . Earlier this year My Modem (DOT) Netgear V7610 stopped working. My Telstra Modem isn't connecting to the internet and is stuck on the white front light. Is this my issue or is there something happening on the street side? Technician's Assistant: Hi. To find your connection in My Telstra: Go to Services Select your internet service Select View or manage your plan. Telstra email outage resolved after email chaos A Telstra outage that left customers struggling to access their emails for more than 12 hours has now been resolved. au, as well as possible solutions. Is your Telstra modem stuck on 4G mobile? Discover expert answers and solutions to common issues, including connectivity troubles and troubleshooting tips. Was having a problem with the landline, so I called Telstra. If you are unable to use your Boost Mobile to send SMS, make calls or get online, it may be due to a disruption to Boost Mobile services. Please check your connection and try again,' use this article to fix the problem. Least it doesn't for me. If your home internet is provided by Telstra, you may not know that you have the option to set up some parental controls, to limit what websites and internet content are allowed in your home. The map below depicts the most recent cities in Australia where Telstra users have reported problems and outages. We commit to working together to build a prosperous and inclusive Australia. Aug 26, 2023 · Telstra BigPond email is a widely used communication platform that facilitates seamless sharing of information. the connection is red/ no connection even tho right next to the modem!!! I am an avid gamer to which I can barely use the internet for it is soo Slow. Customer: Internet not working have rebooted reset turned system off and on all lights blinking Technician's Assistant: I'm sorry to hear about the trouble with your internet. Stay informed on network issues with resources from Ajust. Pre Purchase Download the Starlink app to your phone and use it to work out the best location t… Get help setting up, managing, and troubleshooting problems with your Telstra email. I turned on my iPhone hotspot and was able to get online on phone and MacBook, so it’s not them. This guide shows you a number of possible solutions if you can't use the internet connection on your Samsung Galaxy S23 Ultra Android 13 . Is There a Telstra Outage Right Now? If you’re having issues with your internet connection, it may help to restart your modem and network connection device. Real-time overview of outages and problems for Telstra. Feb 13, 2024 · If you’re having modem issues, Telstra provides some troubleshooting guidelines to get your connection back. Technician's Assistant: Are any lights colored and/or blinking on your router? If so, which ones? Struggling with Telstra roaming overseas? Discover expert answers to common issues like connectivity and WhatsApp use while paying $10/day. By understanding the benefits and following the simple steps outlined above, you can ensure a seamless switch that caters to your specific needs. Nov 16, 2025 · Discover if Telstra is offline, experiencing issues, or undergoing downtime today. If you are traveling to Berlin, do not bother buying a Telstra International Roaming Day Pass. On another note, my DJA0230 (Telstra Smart Modem 1), is happily working on the default v6 profile, and gets internet access. 0 or above and then jailbroken the internet won't work other than through wifi regardless of what settings. You can plug the WAN port of the Telstra router to a LAN port on your new equipment to provide the Telstra router with Internet access and, therefore, dial tone. Few providers actually use the voice port on the nbn NTD. It is not possible to get in touch with Telstra to troubleshoot this problem. The only way Telstra provide a land line is via the port on their router. Know common problems with solutions. Almost 1. I've tried resetting network settings, force restarting phone, removing sim card and putting back on, updating to the latest version 16. At Telstra we recognise and acknowledge the existing, original, and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands, waterways, and sky country across the Australian continent. Customer: I bought a Telstra NBN plan $90 because I want guaranteed internet supply. Telstra offers a range of internet plans including NBN, ADSL, Cable, 5G broadband and home wireless. model no dja0231 Technician's Assistant: Thank you for providing the model details. Following are 5 Common Fauts relating to your phone and NBN internet connection. You can use Telstra’s outages tool to check if that is the case. My 5G on my phone hits 300 down or more easily. You can find your connection type on your order confirmation email or in My Telstra. Not on the home PC, my MacBook, or iPhone. Every other device (Iphones, Samsung phones, 2 x google TV, ipad) is connected via wifi but no internet. According to our statistics, the following most often do not work: Website, Login, Account, Mobile App. We bought a new ac 1750. Aug 27, 2021 · SPEAKER: And if your internet isn’t working from home, your modem will automatically switch it up onto the reliable Telstra 4G mobile network. iph won't work as they don't have the phone on there system . I only joined Telstra internet last september. I have tried removing all but one LAN, going into my Customer: My telstra home line is down Technician's Assistant: I'll do all I can to help. How to Fix My Telstra App Not Working Today? Restart The App: Restart the app, and don’t Struggling with your wife's internet connection on Telstra cobraXH? Discover expert answers about router issues, signal drops, and more in our Q&A page! More have been nice to deal with albeit not very helpful (often confusing the problem) I have 2 APNs General telstra. Customer: Telstra nbn internet is slow or not working most devices are running off Mobil data and saying no connection on wifi Technician's Assistant: Is your network password-protected? Aug 2, 2020 · Telstra is currently having issues with its internet service across Australia, with a number of users on the NBN and other home internet services reporting their services as being down. - Telstra Dave. Mar 5, 2024 · You can post here if you have issues with Internet Optimiser on your Smart Modem. However, users might encounter instances where Telstra BigPond email is not working as expected. View Telstra outage updates, report service disruptions, and see estimated fix times. My router seems to be on a reboot cycle and will not connect. Though it's not extending internet. Telstra Pre-Paid devices are locked to the Telstra Mobile Network, so non-Telstra SIMs won’t work in them If your Nighthawk is plugged into USB, make sure the Wi-Fi stays on by selecting Use the USB port for ‘Charge only’ under Router Setup in the Setup menu. If you have Wi-Fi at home and your device is Wi-Fi Calling Apr 28, 2025 · Thousands of Telstra and BigPond users faced email login issues on April 28, 2025, after a major outage disrupted services across Australia. After reconnecting to the internet, it should pull down Internet Optimiser’s status again If the reboot didn’t resolve the issue, use My Telstra to deactivate Internet Optimiser and then reactivate it a few minutes later If reactivation didn’t resolve the issue, it’s possible your Smart Modem software isn’t updated. No notifications to advise us until I call and follow up on my own. You can get in touch with us about an outage via Live Chat or by calling 1300 235 664, 8am–8pm (AEDT) 7 days a week. Apr 19, 2022 · Internet not working? We've got a comprehensive list of troubleshooting tips and tricks if you have slow or no Internet on the NBN. We pay our respects to their Elders past and present. The My Telstra app makes it easy to view services, bills and make payments on the go. Some common causes are incorrect credentials, slow internet, outdated application, cache & cookies, server down, etc. All lights are on tried restarts/reset still No Internet/Wi Fi. Prior to that I have been using NBN and modems from another provider for 9 years in the same residence and those modems lasting 2-3 years. Telstra down? Check whether Telstra. " Can’t access Telstra Gateway or internet with bridge mode Solved! Fixed for me! thank you <3 Hi, i was looking through my router settings on telstra gateway and enabled bridged mode, now i can’t access telstra gateway nor any other website. This video shows how to fix the mobile signal light being off on a Telstra Gen 3 Smart Modem without rebooting modem. If you are experiencing problems with Telstra, please submit a report below. My Telstra wifi internet says “unable to join TelstraC4E556” - which is our address. Both say connected and working. 5 weeks with a full 5G internet outage for my service where my wife and I have alternate days we work from home too. I don’t know the cause, but Telstra advised they did a “remote factory reset of my modem” and claimed this has fixed the issue. Check for an outage or service disruption in your area. What I've tried -hard reset Jul 6, 2023 · What Does Telstra Sim Not Provisioned Mean? Telstra SIM not provisioned indicating that the Telstra network doesn’t recognize or can’t connect with your SIM card. Find information on network outages, estimated fix times and other ways to stay connected when your Telstra services are offline. Can you Good day folks. Can you tell me more about what's going on? Customer: There was A lightning strike and now my internet and phone don't work Technician's Assistant: Are you able to connect to the internet on any of your devices? Customer: My mobile is seperate Technician's Assistant: Which lights are colored and/or Telstra is Australia’s leading internet provider and the company that many customers place their faith in over competitors. 4GHz band can enhance connectivity and stability, especially for devices located at a distance. You can follow these 10 fixes to solve the issue, and your issue will be resolved. Customer: I Accidentally turned my telstra modem off and now i have no wifi Technician's Assistant: Are you able to connect to the internet on any of your devices? Customer: No Technician's Assistant: Which lights are colored and/or blinking on your router? Customer: All green Technician's Assistant: Is there anything else the Network Expert should know before I connect you? Rest assured that Aug 18, 2023 · Switching your Telstra Wi-Fi to the 2. My problem is that: - all websites work just fine accessed from any PC or ipad, iphone on the network - streaming apps on my android devices being Nvidia Shields do NOT work (Netflix, Kayo, 9now, 7plus none of them work) - if I unplug the copper line from the NBN box to trigger Jul 16, 2023 · If you are having trouble with your nbn fibre-to-the-premises service please try the following troubleshooting. Get your internet connection back online with simple troubleshooting steps to fix common issues. Bought this booster months ago for $280 and has only ever worked once & after following instructions still doesn’t work and look at that. Yesterday I booted up the recent This guide shows you a number of possible solutions if you can't use the internet connection on your Apple iPhone 12 iOS 18 . I have tried factory resetting it. Excuse me while I vent here, but Telstra really is driving me fricking insane!!!!!! Mobile App is not working, cant see my mobile or my kids pre-paid plans. If there isn’t a known outage, check out our internet troubleshooting steps to diagnose and resolve common If you’re a Telstra business customer and you need help with your nbn equipment, this page will explain how to troubleshoot your issue step-by-step. Jan 1, 2021 · Top 5 Common Phone Line Faults Affecting Landline & ADSL + NBN Posted at 01/01/2021 08:58am Before engaging a same-day service (time, stress & money saving) NBN technician or telephone technician within your local suburb. please help i need this fixed quick. If it is still blue, there is nothing else you will need to work with your internet provider to identify the source of the problem which will be one of the following: (a) fault with internet cable or service outside of your home/connecting to your home, (b) fault in the house wiring, and/or (c) defective telstra smart modem. Technician's Assistant: Are you able to connect to the internet on any of your devices? Customer: Only on my phone which is Telstra. I've had ongoing issues trying to use VPNS with Telstra 5G Home Internet and I can't work out if I'm doing something wrong or if these things are just not compatible. Check for outages. 0 . It will not work if there is a hardware We would like to show you a description here but the site won’t allow us. When I say 'blocked' I really mean not functional. Hi, I have just received a new Telstra Smart Modem Gen 2 (Technicolor DJA0231), and connected it to my NBN (HFC). Telstra down? Check the current Telstra status right now, learn about outages, downtime, incidents, and issues. WHAT THE FUCK. Could you please tell me the brand and model of your router or Aug 8, 2025 · Why is Telstra Internet not Working? If you have Telstra as your ISP, and the internet is not working, there could be an outage somewhere in your area. Customer: Hi, my nbn modem light is blue, and working in backup mode. For references second picture for this message!. Find expert solutions for Telstra home phone, landline, and internet issues. au, why did the website go down and not work? Here you can see who else is having the same problem with telstra. My wi-fi is working fine, and I have internet connection. We would like to show you a description here but the site won’t allow us. Customer: My internet has not been working for the last 24 hrs. If you didn't get the phone through Telstra . Since telstra updated modum it's stopped working. NCD lights all blue. 01 works fine Telstra phones are not working - person died calling 000. Stay updated on the current status of Telstra. Just know that our queues will be longer than normal. My PC refuses to connect to the wifi network when the booster is connected, however as soon as I remove the booster (reset or turn it off), it connects straight away lol. Telstra are also blocking phones of people who they consider "rude" when making complaints. Will the Telstra Wi-Fi Booster work with a non-Telstra modem? No, Telstra Smart Wi-Fi Boosters are exclusive to Telstra home internet customers and are only compatible with Telstra Smart Modems. Set up instructions for 5G Internet for your Home or Business, connect devices to the Telstra Smart Modem 4 for 5G and best placement for best signal strength. May 23, 2022 · Whether you're dealing with Telstra internet issues or experiencing problems with your Telstra Smart Modem, here are some fixes to try. I immediately called Telstra and was connected to what was obviously an Indian employee working from home as I could hear the sounds of foreign streets outside. This article will definately help you with some telco jargon around nasty telephony Telstra Melbourne User reports indicate no current problems at Telstra Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet. This guide shows you a number of possible solutions if you can't use the internet connection on your Samsung Galaxy S21 Ultra 5G Android 11. Telstra NBN faults can be frustrating, leading to slow speeds, connection dropouts, and service disruptions. At it's worst it was happening hundreds of times a day. Find information on server settings, using webmail and reducing spam. I have never had this issue before and have been using FortiClient for almost a year. On the iphone, there's a tick on the wifi and it says no internet connection I can see all devices connected in the router page. Can’t access Telstra Gateway or internet with bridge mode Solved! Fixed for me! thank you <3 Hi, i was looking through my router settings on telstra gateway and enabled bridged mode, now i can’t access telstra gateway nor any other website. Just had the lights o Jan 4, 2022 · My modem is upstairs where phone point is and everything else we run is downstairs so need the extender for decent internet and also for my printer to work (as it was connected go extender via ethernet as doesn't have a wifi card). Also please suggest us alternatives if you know any! "Telstra modem not working" is an entire sentence. What happened to telstra. au server is down right now or having outage problems for everyone or just for you. I play a game Called Check for network outages, estimated fix times, and ways to stay connected when your Telstra services are offline. When I log into the wifi, it re-directs me to h Select your internet connection type If you're not sure what type of connection you have, learn more about the different connection types we use. As a last resort, you may need to perform a factory reset of your device. Jun 14, 2022 · Nothing’s more frustrating than seeing your NBN gear lit up but… no internet. Using the modem's admin screens > diagnostics, it is showing Ports 1 – 4 as 'Not connected' (they are all plugged-in). Get the help you need without the wait. Please see how you can troubleshoot an issue with your internet. The next smart modem lasted 3 days. If your issue is an outage, rest assured we’re working to resolve it as quickly as possible. The front light is also off. Mar 9, 2025 · She said there'd been "significant" impacts across the region due to ex-Tropical Cyclone Alfred, but Telstra was working with power companies, police and emergency services. I would appear the smart modem is not achieving that. The modem has 3 lights on in the back. Is service down or not working properly? We show what is going on. But when I try & load say YouTube or Prime it says not internet connection. No internet Access We have a Telstra business modem, the internet is in fact working. I have been having trouble with my internet for the last 10 days and have contacted Telstra many times and they have been very little help. au is not connecting or not working right now for you then try its alternatives. frezzci wihe mqjpyt pahg pvtrd qty icqx fhiyykl jbnv ujfqe xagad ibkjzk cmmk vceih gwl