Outlook could not create the work file citrix The FRMCACHE. The user has read/write access to the folder where the temp directory is held, read/write to the temp internet files folder, and the system variables all point in valid locations with proper access for non-Admin users. Note: when accessing and editing the Windows registry, be very careful Sep 7, 2025 · This article describes how to troubleshoot common Profile Management issues. pst Although it doesn't make any sense since its working after the re-installation, maybe you could try a shorter path e. If the required temp files are not created Sep 8, 2025 · App packages are pre-configured application deployments that Citrix® manages. These store certain things as ‘recovery’ should Word get stuck or something like that. Jul 3, 2023 · In our Windows Server 2019 environment based on Citrix Virtual Apps and Desktops 2203 CU2 and Citrix Profile Management via Citrix WEM, we had the problem that Outlook 2013 could no longer generate toast notifications in the action center. User are unable to open the Outlook app not even as safe mode. ost rather than the intended network drive. Tried it with the 0 setting but this doesn't create the OST Also the Default location for OST files setting was not configured. You can rename with an extension or adding a few numbers onto end. (Haftungsausschluss) Cet article a été traduit automatiquement de manière dynamique. The location includes the usage of environment variable as a crucial factor. exe on account, said problems but Oct 4, 2023 · Key notes If you are dealing with Outlook could not create the work file error, it might be due to a registry value pointing to the wrong directory. In Profile Management older than version 2009, this setting is for large cache files (e. The information store could not be opene Jan 1, 2007 · Locked Question. This question was migrated from the Microsoft Support Community. https:// Microsoft 365, previously known as Office 365, is a bundled software plus subscription-based offering focused on user productivity-based applications. However, like all software, it is not immune to issues that can disrupt the user experience. Because the problem has occurred to me Not sure if this is related but it seems that UPM has issues with Win10 1809: The Enable search index roaming for Outlook feature contains two sub-features: Microsoft Outlook offline folder file (. But Microsoft Word launches properly within a published Desktop session. If you receive the error “Outlook could not create the work file” when you start Outlook, try these troubleshooting suggestions. Profile Management 2103 and newer have a setting to Enable local caching for profile containers. You can send the feedback report to Citrix using the following options: Click Ok to use the default mail app in your system. We set: Set… Jan 1, 2007 · Error messages appears each time I try to read mail Nov 8, 2011 · The thread discusses a persistent error in Outlook 2007 on Windows 7 64-bit, stating "Outlook could not create the work file check the temp environment. Mar 20, 2012 · Hi My friend opened Outlook in Citrix and worked in a Word file that was attached to an email, then tried to save it back to itself. Then enter regedit in the Windows Search field and launch the Registry Editor. As soon as you edit a document in Microsoft Word, Word creates temporary files in the background. Customer: When I launch Outlook, I receive the message: "Outlook could not create the work file. Nov 9, 2009, 3:36:01 AM to Hi, I have just upgraded from Office 2003 to Office 2007 and have a problem with Outlook. If your users encounter slow logons, follow these steps to troubleshoot:. So far the only workaround we have which seems to work reliably, is we open another office application, like word, sign out of the office account, under file -> account, then sign back in. This version includes the following new feature and addresses several issues to improve the user experience. ost) roaming, and search database roaming. zip file contains the log files, the issue description as test files, and the attachments. Mar 21, 2018 · A list containing the majority of Citrix Content Collaboration (formerly ShareFile) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies. ” while the MS Outlook client is loading up. Sep 24, 2025 · This article provides a list of Knowledge Base resources on how to investigate, troubleshoot, and prevent the most common issues with session launch in Citrix Virtual Apps and Desktops. The problem seems to be triggerd after the FSLogix container is deleted and recreated. Dec 10, 2020 · Hi! I'm a colleague of Barry. Software windows-10 question general-windows mikemurphy5801 (frustrated_hubby) December 11, 2017, 2:09pm Aug 22, 2023 · Hi Everyone, I'm having the below outlook issue with my user randomly. Jun 21, 2009 · After I crashed doing my Vista SP2 update, the only thing i could do was reformat the HD. See Profile Container at Citrix Docs. Hey everyone, we ran into an issue lately where New Teams would not properly install the Outlook calendar add-in and users could not create meetings from Outlook. " See full list on datanumen. Create a temp environment file. Check the temp environment variable. ” In many cases, this happens after an upgrade. Nov 10, 2009 · Tip 677: Error: Can’t create work file We’re seeing more complaints that Outlook reports this error: “Outlook could not create the work file. The Outlook work file stores all your email messages, calendar items, and other important information. Can you advise a To fix the “ Outlook could not create the work file ” error, you simply have to fix this Internet cache folder used by Microsoft Windows. Or, Send the report manually to the provided email ID. 7979. Sep 7, 2025 · The Enable search index roaming for Outlook feature provides native Outlook search experience. This article covers only Web Studio. You can fix it using the Registry Editor. The error message states "Word cannot create the work file. Last week I removed a program called Citrix because I didn't recognize it and I am wondering if this caused the problem. Not sure if this is related but it seems that UPM has issues with Win10 1809: The Enable search index roaming for Outlook feature contains two sub-features: Microsoft Outlook offline folder file (. ”, look though ALL of the information provided by fellow MVP Beth Melton in the thread at: Dec 14, 2014 · For the error “Word cannot create work file. Check the temp environment variabl One of the resolutions which really worked for me is RENAMING THE USER PROFILE "C:\Documents and Settings\UserProfile". Note: Ensure that the . Eine Lösung steht zur Verfügung. Also, ensure the user has permission to create or delete items from the file share. Jul 12, 2024 · Details Microsoft Word fails to launch as a published app. Navigate to HKEY_CURRENT_ USER \Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders. Temporary files are created by various programs and applications, including Outlook, to store data temporarily while they are being used. We recently installed the Office 365 applications into our VDI and also setup the roaming search, via Multi-user Search and the Profile container. To fix the problem, you have to edit the Windows registry. You can provide a secure file upload request directly in your email. Sep 25, 2020 · The Enable search index roaming for Outlook feature provides native Outlook search experience. Sep 7, 2025 · Note: You can manage your Citrix Virtual Apps and Desktops ™ deployment using two management consoles: Web Studio (web-based) and Citrix Studio (Windows-based). Ran SFC /ScanNow ok Ran ScanPST. When opening Outlook users may receive an error message stating, “ Outlook could not create the work file, Check the temp environment variable,” and the error will not go away even when they try to restart the email client. ” the basics. Combine this with Profile Streaming for faster logons. Jan 28, 2025 · Fix: Outlook Could Not Create the Work File Microsoft Outlook is one of the most widely used email clients, known for its robust features, including calendar management, task tracking, and comprehensive email handling. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc. 1. The programme loads, but twice comes up with the message - Outlook could not create the work file. You can fix this issue by updating Microsoft Office. If you have also encountered any such error, read this blog to get solutions to resolve it. May 14, 2016 · Windows File Explorer and Office apps saves temporary Internet Files to a pre-defined location. “ Outlook could not create the work file. We both are looking into this problem. Oct 19, 2019 · Hi guys i'm setting up my first Citrix Virtual Apps environment with Citrix Virtual Apps and Desktops 7 1906. Apr 29, 2023 · Fix Word, Excel, PowerPoint could not create the work file, Check the temp Environment Variable error in Microsoft Office products. Apr 21, 2023 · Hello, since I updated to 2203 cu2 I am experiencing issues with the Outlook ost-files. Then we can use outlook fine. ), or to establish a professional Jul 17, 2018 · When you start Microsoft Office Outlook, you may receive the message “Outlook could not create the work file. If the outlook cache string value in the registry doesn’t point to the valid directory, then you’ll face this type of issue. Greetings, I recently updated Office 2007 including the TR2 patch to my WinXP Pro system. Beschreibt ein Problem, das beim Starten von Outlook einen Fehler auslöst. After reloading everything including Office 2007, Outlook and Work worked fine. Currently it is referring to a place which doesn’t exist. Oct 16, 2025 · Workspace Environment Management™ service supports the features and operation of the current version of Citrix Profile Management. Yes we could just script the Outlook profile delete for these 100 users but their 'dumb' users. 2 uses multiple GFS2 SRs in a single MCS catalog, VMs in the catalog cannot access the VDIs during deployment. … Jan 1, 2007 · Locked Question. DAT file is what needs to be deleted out of that FORMS folder. May 6, 2025 · Outlook generates temporary files in specific directories to perform operations such as sending and receiving emails, attaching files, and saving emails. If Outlook cannot access the required folder or create these temporary files, you may see the "Could not create the work file" message. . The Enable search index roaming for Outlook feature is not designed for . | PC Review Forums Newsgroups Microsoft Outlook Microsoft Outlook Discussion The . ” This issue can disrupt workflows, delay important communications, and reduce productivity. I set it to disabled but no OST is created yet. Second question - Do you know how to automate the location of the OST back without manually going in and deleting the Outlook profile and creating a new outlook profile. cannot open the outlook window. ”, look though ALL of the information provided by fellow MVP Beth Melton in the thread at: I am getting this error when I attach a word file to my outlook email. g. Error: "Word could not create the work file. Check temp environment v. 62170) of fslogix, they can't open Outlook on both desktops. 0 I want to have access to settings such as automatically creating link for attachments over a certain size. For details, see Enable native Outlook search experience. Check Registry Settings: Verify the registry settings for FSLogix. This can be done by logging in with an admin account either through safe mode or normally. Once done, allow the user to login a Sep 6, 2025 · If a Citrix Virtual Apps and Desktops deployment with its VMs hosted on Citrix Hypervisor 8. ” error is more common after an upgrade of the operating system. g . Jan 1, 2007 · Error messages appears each time I try to read mail I cant attached files to emails anymore, comes up with "Word could not create the work file, check the temp environment Technician's Assistant chat Customer: I cant attached files to emails anymore, comes up with "Word could not create the work file, check the temp environment variable". Also, ensure you don’t have any local profiles on your system, as they can prevent Outlook from accessing the OST on a shared location. Oct 12, 2021 · Check the connection and ensure file share location and VHD containing the Outlook profile data file is correct and accessible. pst files by allowing users easily to request email restores to their inbox. If you repair office, it puts the folder back, only to have it removed after first login. Jun 25, 2025 · What to do if document previews don't show up after uninstalling the 64-bit version of Office and then installing the 32-bit version. Follow the below-mentioned solutions to fix Dec 8, 2017 · I wiped the PC in the end. Check the temp environment variable". When I try to delete an email the system hangs and I have to shut down. Common reasons include: Aug 2, 2016 · The variable Outlook is referring to is the location of the Cache variable which is normally pointing to your Temporary Internet Files folder. Temporary files act as intermediaries that facilitate various functions within the application. zip file is attached in the email. Outlook could not create the work file" error when you start Outlook Applies to: Microsoft Outlook 2010Outlook 2013Outlook 2016Outlook 2019more Nov 1, 2017 · You might encounter login failures in the Citrix Secure Access client if a third-party software performs Dynamic Link Library (DLL) injection from directories other than C:\\Windows or C:\\Program Files. MS experts will have a remote session with you, collect and analyze logs on your devices and help you resolve this issue ASAP. Oct 11, 2025 · This article has been thoroughly tested and curated based on user reports, professional knowledge, and Microsoft support documentation to provide effective solutions for fixing "Outlook Could Not Create the Work File. " Additionally, the antivirus software indicates that it is cleaning detected threats, and HTML-formatted emails will no longer show linked graphics. Struggling with the "Outlook could not create work file" alert? Discover expert solutions and user insights to resolve your Outlook email issues effectively. Users launch multiple desktops on different RDS (two deliverygroups). Recently, while opening Microsoft Outlook Desktop app, I came around this weird temp Mar 6, 2023 · I get error: Outlook could not create the work file. 9. The programme loads, but twice comes up with the message - Jan 26, 2009 · Outlook could not create the work file. I haven't changed anything, doing what I always do. The plugin Citrix Files for Outlook is v. The version is 20. Since last update (2. Check the TEMP environment variable" I If you want to Get Rid of Outlook Could Not Create the Work File check the temp environment variable Error Issue then don't worry just Check out this Outlook Sep 3, 2018 · If not mistaken the default pst location is in a very long path: C:\Users\<username>\AppData\Local\Microsoft\Outlook\<filename>. Topic Replies Views Activity Unable to Open Attachments From Outlook Software & Applications microsoft-office , howto 1 110 May 24, 2013 Fix Outlook 2010 'Can't create file : Document. Apr 27, 2010 · Re: Outlook could not create the work file. Microsoft 365 includes a combination of online based applications that are accessed from anywhere via a web browser, in addition to the latest tra Citrix Workspace appDieser Inhalt ist eine maschinelle Übersetzung, die dynamisch erstellt wurde. com Jan 4, 2023 · When opening Outlook users may receive an error message stating, “ Outlook could not create the work file, Check the temp environment variable,” and the error will not go away even Jan 4, 2025 · One common error that users often face is the message: “Outlook could not create the work file. Check the temp environment variable”. Mar 9, 2024 · This error message states “ Outlook could not create the work file. C:\Mail\<filename>. Jan 27, 2025 · This error can be caused due to various reasons such as PST file corruption. Citrix Files cache) and is not intended for the entire profile. (Clause de non responsabilité) Este artículo lo ha traducido una máquina de forma dinámica. Don’t know where to see the solution? If anyone can assist me, I would be very kind-full. Nov 8, 2011 · The thread discusses a persistent error in Outlook 2007 on Windows 7 64-bit, stating "Outlook could not create the work file check the temp environment. Jun 25, 2025 · When you start Microsoft Outlook, you receive the following error message: Outlook could not create the work file. Software windows-10 question general-windows mikemurphy5801 (frustrated_hubby) December 11, 2017, 2:09pm Jul 11, 2025 · These messages make outlook almost unusable. Sep 7, 2025 · The policy must also discourage reliance on . This was my first thought too, and still could be the case. All working fine now. pst files. 2 and FSLogix for Office Container. This o Nov 9, 2009 · Hi, I have just upgraded from Office 2003 to Office 2007 and have a problem with Outlook. This error message only appears when there is a corruption in the Outlook registry on your machine. Dec 11, 2017 · Outlook could not create the work file. Appdata\Local\Microsoft\Outlook The other option is to have Outlook set to create OST file straight to the Profile Store which will eliminate the copying of files Fix Outlook Could not create the Work file, check temp environment variable: If you encounter a similar issue, then this article will guide you to fix this error, mostly this issue occurs when you try to launch the outlook. But you don’t need to worry about it. They are not working though and clicking on that icon, only opens it and closes it back down to the Taskbar again. getting below error. Check temp environment variable. It’s vital to get the Outlook account data and to store the new user appdata. Native Outlook search experience This new feature allows for a native Outlook search experience by automatically roaming Outlook search data along with the user profile. Feb 15, 2021 · The “Outlook could not create the work file. The GPO "AllowConcurrentUserSessions" is removed with the last update. May 9, 2024 · Remote into the user's session Close Outlook Delete outlook profile create outlook profile start outlook This would result in the OST file being created / updated again on our network share (\\Server\ODFC) We are finding that some users are stable and remain in this state for one day, two days, one week, one month? there's no logic or pattern. I tried the recommended fixes but none of them worked. [UPM-1403] Jan 16, 2019 · We have defined the outlook files to sync via Directories to Sync and Folders to Mirror policy within UPM, PFA details. Dec 14, 2014 · For the error “Word cannot create work file. Check the Temp enviroment variable. ” Feb 28, 2023 · The information store could not be opened. This problem occurs when the Cache string value in the registry doesn't point to a valid directory. Does anyone know what this means or how to address it? Thank you. Tritt auf, wenn der Cachezeichenfolgenwert in der Registrierung nicht auf ein gültiges Verzeichnis verweist. This means that no notification appeared for incoming mails, which are normally displayed in the action Hi Doug, When I press the icon, nothing happens. This can happen if the Cache string value in the registry does not point or direct to a valid directory or folder. Check the TEMP environment variable" I checked my TEMP environment variable and it was correct, but I changed it to c:\windows\temp and still received the message and behavior. " The error message does not go away until after repeated clicks of the ok button. Next steps??? Sep 7, 2025 · This article describes how to troubleshoot common Profile Management issues. pst files cannot be prohibited, do not configure Profile Management or roaming profiles. The best way is to do it through registry editor in case the location is missing or is corrupt, but you are also free to set the folder using internet explorer. txt. "Outlook could not create the work file. Triggered a reinstall… When he tried to open an attached file (pdf, word etc) he has a message who said he dont have permissions to create a file to the local admin inetcache folder. However, there are times when Outlook doesn’t let you create a new work file, and you may fail to save your data or information. Are you getting this error message in Outlook? “Outlook could not create the work file. Another thing to watch out is the non-ANSI characters. The mirror OST to VHD setting was set to 2. These files are typically deleted once the program or application is closed. I configured via gpo the default save location for these files, but Outlook still places them in C:\\Users\\<user>\\Appdata\\Local\\Microsoft\\Outlook\\outlook. Fix for: outlook could not create the work fileDisclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Mar 28, 2023 · Hello, We are using non-persistent Citrix VDI on Windows Server 2016. Jan 28, 2025 · The message "Outlook could not create the work file" typically pertains to Outlook’s inability to create temporary files it needs for operation. When I go into Outlook 2007 and display a message in the reading pane having a graphic I receive a popup window stating: "Outlook could not create the work file. 6. I have the FSLogix software installed on a test server and local GPO setup but I can’t consistently get the Outlook ost file to go to the VHDx container. Here is what I have done thus far: Changed virtual memory paging file to C drive (it was blank because it was on D Drive before fail) Moved temporary internet files location to C drive. Also i have installed and configured Office 365 ProPlus. They allow applications to be virtualized, which implies that the applications run independently of the user’s device’s operating system and interface. To troubleshoot the login failure, verify the log file at C:\Program Files\Citrix\Secure Access Client\logs\csa_nsverctl. " Launching outlook again doesn't help, it throws the same issue. Feb 12, 2023 · Word has started to give me repeated error messages that freeze the program. "Cannot start Microsoft Outlook. As the user lauches the app from the program neigborhood i n Oct 24, 2024 · The OST files should be stored in the FSLogix container, typically located in the file share specified during setup. Triggered a reinstall… Mar 28, 2023 · Hello, We are using non-persistent Citrix VDI on Windows Server 2016. To avoid adverse effects on your business, I would suggest contact Microsoft support if none of the steps listed in the article is helpful in your scenario. But so far as I'm aware the recipient had not previously used ShareFile, and set up an account expressly to receive these files. I have appdata\local\temp in the Exclusion list, so I am not sure wh To avoid adverse effects on your business, I would suggest contact Microsoft support if none of the steps listed in the article is helpful in your scenario. On Windows Server 2019 and Windows 10 version 1809, search index database roaming does not work. ” It is so much frustrating for me that I’m unable to do anything on Outlook, even I can’t open Outlook. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. For information about Citrix Studio, see the equivalent article in Citrix Virtual Apps and Desktops 7 2212 or earlier. Dec 7, 2007 · The few solutions we have found have not worked. Follow the below-mentioned solutions to fix Dec 10, 2024 · When you change the OST path while adding an email to Outlook, Citrix Profile Management resets the customized path back to the default location (drive:\Users\user\AppData\Local\Microsoft\Outlook) upon the next login. Aug 4, 2014 · I suddenly noticed when clicking on some of my Apps, the will open and shrink to the Taskbar. With this feature, the Offline Outlook Data File (. (Esclusione di Jul 15, 2008 · This only happens after a user logs into our citrix environment and then back into a XP machine. We set: Set… Jan 1, 2007 · Error messages appears each time I try to read mail Sep 7, 2025 · This article describes how to troubleshoot common Profile Management issues. Primarily caused when attaching documents or opening documents (Word files) attached to an email. pst and see if it works better. Repairing your Office files is another surefire solution try. This … Oct 28, 2024 · The temp environment variable is a system variable that is used by Windows operating system to specify the location where temporary files should be stored. 6. Most of these files are optional, but unfortunately some are required. You can publish an application that is simply a URL or UNC path to a resource Jul 12, 2024 · Details Microsoft Word fails to launch as a published app. With this feature, the Microsoft Outlook offline folder file (. At the same time, I noticed when opening Outlook 2013, I get this "Outlook could not create the workfile. If the location becomes inaccessible for the existing user account, the account holder may not be able to start some Office apps. We already use AppSense for Outlook personalization and I’d prefer to continue using AppSense for that part of the data. (Aviso legal) Questo contenuto è stato tradotto dinamicamente con traduzione automatica. Jan 14, 2022 · We are using fslogix (ODFC) and Citrix UPM (for the rest). pdf' Software & Applications microsoft-office , howto 0 571 February 17, 2014 Blank IE Temporary Internet Files Cache Location / Images not appearing in Outlook Jul 11, 2025 · These messages make outlook almost unusable. Now, when users log in the files are copied to non persistent VDI and at log off its synced to the profile store. Jan 23, 2020 · UPDATE: We have discovered the reason for all our issues stems from the users appdata\local\temp folder being removed after initial login. If . In the WEM administration console, the Citrix Profile Management Settings supports configuring all settings for the current version of Citrix Profile Management. I did this with my The error “Outlook could not create the work file” can be frustrating, but there are a few troubleshooting suggestions that may help you fix the issue. Version 1803 has changed some things Dec 12, 2017 · “Word could not create the work file. Everytime i log into the desktop and start one of the Office apps the first time, it comes up w Apr 14, 2025 · ShareFile for Outlook allows you to bypass Outlook’s file size limit on attachments and add security to your attachments or emails. The set of folders cannot be opened. Thanks for the reply. The options I have access to in the Citrix app (in Windows) does not have options related to Outlook. May 31, 2021 · What to Do If Outlook Fails to Create the Work File Edit Your Registry Settings Close Outlook and any other programs running in the background. I again went thru the updates, Vista and Office SP 2 and now in Outlook and Word i… Jan 1, 2007 · Error messages appears each time I try to read mail Jan 1, 2007 · Error messages appears each time I try to read mail Feb 8, 2025 · See Profile Container at Citrix Docs. It's the Oct 14, 2011 · We have an application that runs from a Citrix session that can email information out, outlook 2003 is installed on the Citrix server. Started showing up when the Outlook was reverted from New Outlook to classic Outlook. Unlike the personal Word application, she saved it back as a temporary internet file, and she has no way to get to it. Dec 8, 2017 · I wiped the PC in the end. fiqe quwg bpumm jcpiup ervjr dgikj fjsp jsdwg toc lpdln rkiwuoqeq hcg kwts qagk rfv