Cadillac cue black screen fix This Service Fixes the following Problems: Cracked or unresponsive Digitizer No touch in som #cue #cadillac #escalde #cuescreenWhen I bought my 2016 Escalade the cue screen was unresponsive , check out what causes this and what to do to repair them , Aug 20, 2022 · The most common symptom of a faulty Cadillac Cue screen is a black, frozen, or unresponsive touch screen. We replace cracked, unresponsive, or delaminated touchscreens in 2 days. I had a new battery installed, but the Cue Screen is still not functioning. Our repair solution replaces your malfunctioning screen with an upgraded screen that is more responsive than the original. Software updates from Cadillac dealerships A black CUE screen despite functional HVAC controls suggests a video signal or power issue. 6 Luxury. Inspect the driver-side dash panel connections and fuses related to the infotainment system. I have a 2017 Cadillac XT5 Base. The gel Have a new screen mounted on your Cadillac CUE system if there are both responsive and unresponsive spots on the screen. View step-by-step installation guides, tips, and videos to help you install your replacement screen safely and successfully. May 30, 2017 · I was hoping that my 2013 XTS would be a reliable ride for a decade. Understanding why the screen freezes and how to tackle it can save you time and money, ensuring your vehicle’s digital system works smoothly and reliably. The Cue screen went black. Like every other electronic device, at times the CUE infotainment system needs a reset. This is a step by step video on how to replace a Cadillac Cue touchscreen that has become nonresponsive. to/3mvPKhA Make sure that you use Discover more answers The Cue Screen on my 2013 Cadillac SRX went black when my car battery needed to be replaced. 58000 Black screen on cue system. Louis Mobile Speedometer & Touchscreen Repair today in St. This is just another brick on the pile of the Lyriq's misfortunes. Sep 26, 2022 · Have problems with your Cadillac CUE? The easiest way to repair is to simply purchase a replacement from ISS Automotive. I can control all functions, all buttons are working, the digitizer (LCD touchscreen) is working, but I cannot see the screen view. All Cadillac Models equipped with the CUE infotainment system have a serious design flaw- the touch screen glass material is prone to separating after a few years of use, leading to cracking or no Best Step by Step how to Guide to Removing and Replacing the damaged Cue Screen in a 2016 Cadillac SRX more Save a trip to cadillac by correcting with these few steps Restore your 2013–2017 Cadillac ATS or ATS-V CUE screen. Aug 21, 2022 · If you are experiencing problems with your CUE system, we recommend taking it to a Cadillac dealer or a qualified repair shop for diagnosis and repair. They quoted me over $1300 to install a refurbished unit. The Human Machine Interface (HMI) module has failed. Aug 25, 2022 · ISS Automotive offers professional Screen Replacements that come with a Lifetime Warranty. Mar 2, 2021 · The Cadillac CUE infotainment system can be a bit glitchy. We will be happy to help you find the perfect replacement for your car Aug 20, 2017 · How to fix you Cadillac Cue system stuck on home screen. Cadillac cue touch screen issues can be a real headache, especially when you rely on your vehicle’s technology for navigation, music, and communication on the go. Whether you need CUE screen repair/replacement or whole a new unit, trust ISS Automotive. Anybody have any similar experience and solutions? Thanks in advance. My CUE Navigation Head Unit has a black screen. First, check the fuse related to the infotainment system, usually located in the interior fuse box. Replacing the video cable alone may not fix internal wiring faults Feb 6, 2024 · At ISS Automotive, we're familiar with the common factory CUE radio problems - and we've learned how to remedy them. I tried the hard reset, no luck. I'll try it out and report back if so desired. I then took it out to the car and black screen of death! The lower panel lights up and everything works but the screen above is completely dead. When it started: When the vehicle car battery died. I had a new battery 2013 srx cue screen is blank and not lights on steering wheel. Start by performing a system reset via the infotainment settings or disconnecting the vehicle battery for 10 minutes to reboot the system. Steering wheel and heater control also black. I had a new battery Mechanic's Assistant chat Customer: The Cue Screen on my 2013 vehicle went black when the battery needed replacement. At Circuit Board Medics, we The Cue Screen on my 2013 Cadillac SRX went black when my car battery needed to be replaced. Sep 7, 2022 · However, if you experience any problems with your car's cue system like a cracked or black screen or unresponsive screen then you can bring it in for repair. When it works well, the CUE system is a fantastic addition to any Cadillac. First, perform a soft reset by holding the volume and power buttons simultaneously for 10 seconds. Apr 25, 2023 · I have a 2013 ATS. Mar 4, 2024 · The CUE system encompasses various features such as the infotainment system, navigation, climate control, and more. Mechanic's Assistant: What’s the approximate mileage on your 2017 XT5? Customer: It’s 54,000. If unresolved, check the infotainment system’s fuse and wiring harness for damage. 2013 SRX. Came across a video stating that the best fix for this is to unplug the battery located in the trunk of the vehicle. Start by performing a soft reset: hold the volume and power buttons simultaneously for about 10 seconds. In this detailed guide, you’ll find May 6, 2019 · Fixes Common Touchscreen Failures Restore full functionality to your Cadillac CUE system with a gel-free replacement screen that eliminates cracks, ghost touches, and dead spots—without the high cost of dealer repairs. Jul 12, 2024 · My display screen totally black today after a few errands. Jul 26, 2023 · The problem: The CUE in my 2019 XTS shows a black screen but works when the backup camera is activated. We fix unresponsive, cracked, or ghost-touch displays fast with a new panel and 1-year warranty. This is the most affordable way to restore functionality and can also be the most reliable long-term solution. Pretty simple and straight forward. Competitive Pricing and On-Time Delivery. This repair resolves touch issues, ensuring that touch functionality works flawlessly, guaranteeing 100% functionality. Our repair solution replaces your malfunctioning screen with an upgraded screen that is more responsive How to replace Cadillac CUE screen to fix unresponsive / random touch issue *Easy Method* Golden Particles and Textures Animation Background HD video Aug 23, 2022 · The Cadillac CUE, or Cadillac User Experience, is a touch screen interface that was first introduced in 2012. Black screen on cue system. Cadillac releases updates to fix bugs, improve performance, and add new features. You’re a busy person — don’t let vehicle entertainment system problems get in your way. Shop now! This is a repair service for a Cadillac CUE screen that are experiencing common failure that causes the screen to stop working, crack, or delaminate. Don’t worry, I’ve got your back with solutions that actually work, from quick fixes to deeper troubleshooting A black CUE screen often indicates a faulty display unit or a software glitch. Screen is black. Looking for a Cadillac CUE Screen Replacement or Repair Service? Checkout ISS Automotive. CUE Rescue Specializes in On-Site Screen Repair for Cadillac CUE and Chrysler Uconnect Screens For In-Vehicle Infotainment System! Do You Have a Cracked or Unresponsive CUE Screen? If So We Can Help! CUE Rescue Services offers expert CUE screen repair in Dallas, DFW, Austin, Tyler, Houston, San Antonio, and all surrounding areas. Mechanic's Assistant: I'm sorry to hear about the issue with your Cadillac XT5 Cue system. Unfortunately, it sometimes encounters issues, May 22, 2025 · How to Fix a Cadillac CUE Screen Most Cadillac owners opt to replace just the failed touchscreen portion of the unit. Mechanic's Assistant: How long has the screen been non-functional? Have you checked the fuses related to the dashboard? Customer: It’s been 2 days. But like any sophisticated technology, it’s not immune to glitches. On start up there is no radio and the lights on the steering wheel control don't light up. The battery was replaced 2 months ago. Keeping the software current is key to ensuring your CUE system operates as intended. Call us to take care of your broken/unresponsive cue system. It takes about 30 seconds to a minute for the lights on the HVAC control panel to light up. Before diagnosing the problem or replacing parts, verify if your Cadillac Cue system is still covered by warranty. Step 4: Clean the Touchscreen Sometimes the simplest solutions are the most effective. If you know I finally found the courage to replace my Cue Screen in my 2014 last week. Aug 10, 2019 · My Cadillac Escalade 2015 touchscreen stopped working. Apr 8, 2024 · The Cadillac User Experience (CUE) system stands as a pinnacle of automotive technology, offering Cadillac owners a seamless integration of entertainment, navigation, and vehicle control features. We repair your cracked, discolored, or unresponsive 2013 - 2017 Cadillac Cue Touchscreen, with a 1-Business day turnaround and a one year warranty. Fixing Your Cadillac Escalade's Cue Screen: A Step-by-step Guide For 2015-2020 Models Cue screen why they become unresponsive and how to fix them This is a repair service for a Cadillac CUE screen that are experiencing common failure that causes the screen to stop working, crack, or delaminate. Anybody have any ideas what it could be. Quick turnaround and warranty included. It took about four hours to pull the Cue system out of the car, take it apart install the new gel-free screen (this is the third and best one) and reinstall back in the car. That might scare off most buyers, but this was a We repair your cracked, discolored, or unresponsive 2013 - 2016 SRX Cadillac Cue Touchscreen, with a 1-Business day turnaround and a one year warranty. The good news is that you Jul 28, 2023 · There is a problem with CUE screen now. The touch screen has an internal failure. I called OnStar and they routed me to the CUE Helpdesk. These problems can be frustrating, especially when you’re Feb 28, 2024 · Cadillac’s CUE (Cadillac User Experience) infotainment system has been around since 2012. Many companies sell these parts, but not all of them are created equal. Screen system stopped working after a stuck radiator fan Over 99% of our customers experience a smooth, trouble free installation of their new Cadillac CUE replacement touch screen. The black screen on the Cadillac XT5’s CUE system often results from software glitches or loose connections behind the display. According to the diagnostic performed, there was no communication with the radio module. The only exception is the yellow light above the "Auto" button for climate controls. Nov 29, 2024 · Center console screen went black today. We primarily fix the touchscreen not responding on the Cadillac CUE head unit by replacing the entire top glass touchscreen element. Cadillac Cue Screen Repair has the proper equipment and experience to locate, repair and/or replace the issue quickly and effectively. If you don't have an Escalade you can just skip to the part where I replace the screen on Mar 26, 2025 · Our expert technicians are trained to troubleshoot and fix any deeper issues with your Cadillac’s CUE system. Follow these instructions to perform the reset. In this comprehensive guide, we'll provide you with a step-by-step approach Nov 1, 2017 · Black screen, Controls working but all blacked out. Here's how to perform a hard reset on Cadillacs with the CUE system. The only thing that would appear on the screen would be when I put the car in reverse and the rear image would appear. When the vehicle is started, you can tell the screen turns on but it is just a black/gray screen. The radio / audio system is dead, OnStar and phone connection being a part of the audio of course is not Learn how to book your installation with Cue Rescue. Experiencing a black screen on your Cadillac CUE? Learn how to identify whether it’s your touch panel or another system issue. Mar 26, 2020 · MUTHA F#@%&$! Anyway replacing the screen wasn't that hard to do and their video how to is excellent. The good news is it's super easy! No tools or parts required. Cadillac CUE ICS (Integrated Center Stack) Display Touchscreen Failure Explained Cadillac CUE screens often fail due to gel delamination, leading to unresponsive or erratic touch. Mar 3, 2025 · The Cadillac User Experience (CUE) infotainment system revolutionized in-car technology when it debuted in 2013, offering drivers a sleek, touchscreen interface to control navigation, audio, and climate settings. Cadillac Cue Screen Replacement Is your Cadillac Cue Screen cracked, faded or unresponsive? We can replace your Cadillac Cue screen usually in 1 day with a one year warranty. Why is my Cadillac CUE touch screen not working? The Cadillac CUE touch screen not working problem is usually caused by hardware problems and generally not software issues. Our repair solution replaces your malfunctioning screen with an upgraded screen that is Feb 4, 2017 · I started at the local Cadillac dealer to see what my options were to fix the CUE screen. It’s common for Cadillac owners to encounter an unresponsive system. We focus on OEM standards and quality testing so that we can support dealerships and customers nationwide. Our team can perform a more thorough check to identify the root cause of any malfunction. Cadillac CUE offers a unique way to return your settings to default factory conditions to avoid accidental reactivation. com Over 50,000 sold | Easy DIY | Fix the common unresponsive, random touch, or cracking Cadillac CUE screens. Unresponsive Cadillac CUE screen? Don't spend thousands fixing it when you can spend hundreds and do it yourself! We even show you how. Jun 5, 2025 · Is your Cadillac’s touchscreen frozen? Climate controls not responding? Navigation system acting up? These frustrating issues with your Cadillac CUE system can put a damper on your driving experience. Cadillac CUE Screen Repair – All Models & Years We provide professional Cadillac CUE touchscreen repair services for every model and year, including Escalade, CTS, XTS, ATS, SRX, and XT5. Touching the screen or the volume controls and home button does nothing. Where are tehy located. The Cadillac CUE gets the video signal from the HMI Module (Human Machine Interface). This guide will answer several of these questions and help you navigate the Oct 12, 2017 · Here are a few videos that are also related to replacing the Cadillac CUE: Replacement Cadillac CUE Systems How to fix a Cadillac Cue Screen – Step by Step How to replace the factory CUE screen on a 2013 – 2016 Cadillac ATS 2015 Escalade Radio and Center Console Removal Has anyone tried this with their CUE? When you drive a Cadillac equipped with the CUE (Cadillac User Experience) system, the last thing you want is for the touchscreen display to malfunction. Regularly Resources and Contact Information for Cadillac CUE Screen Repairs If you’re searching for reliable resources to fix your Cadillac CUE screen, start with your local Cadillac dealership or authorized service center. Software updates from a dealer can fix bugs causing freezes. *Price may vary outside of Zone 1* All CUESCREENS products fit the following models that have their original CUE module. This sophisticated infotainment system, designed to provide navigation, entertainment, and vehicular information, can sometimes exhibit problems like unresponsiveness, flickering, or complete blackouts. Designed for a hassle-free fit, this screen replacement includes everything needed for a smooth installation, helping you restore your infotainment system without costly dealership repairs. Have you Hey guys, in this video I demonstrated how to remove and replace the touch screen (Cue System) on 2014 Cadillac ATC! 2014 Cadillac ATC touch screen- https://amzn. But last week at 50,580 miles (on 5/24/2017), my CUE went black. Screen system stopped working after a stuck radiator fan GM will not authorize repair out of warranty, so the only solution for Cadillac owners is to live with it- or purchase an entire new CUE head unit for $1,700 USD plus programming costs. I tried two different resets but no go so far. Sep 5, 2017 · I was hoping that my 2013 XTS would be a reliable ride for a decade. To use the radio I have to use the controls at the wheel. Here’s a step-by-step guide to help you fix the issue with your Cadillac Cue screen. The vehicle battery is weak. 2013-2017 Cadillac ATS CUE Screen Repair (No response/Cracked) CUESCREENS • 28K views • 6 years ago This video is a step by step guide to replacing the Cue Screen in a 2013 Cadillac XTS. Here’s a systematic approach to diagnosing issues with the Cadillac CUE system: Identify Symptoms: Determine the specific symptoms or issues you’re experiencing with the CUE system. com The 2013+ Cadillac CUE system is prone to unresponsiveness due to software glitches at times, and needs to be rebooted like a phone or computer. If your Cadillac Cue screen is frozen, unresponsive, or blank, it can feel frustrating—especially when you rely on A comprehensive guide to resetting your Cadillac CUE system, ensuring optimal performance and functionality. A black CUE screen with working A/C controls suggests a display or software fault. Anybody else had this problem? Oct 4, 2013 · 2013 Cadillac ATS with 36,000 miles on it and the Cue system just went black. Mechanic's Assistant: Is I was called by a shop for a 2018 Cadillac Escalade today and was told that their customer had replaced the screen and Human machine interface control module to try and repair a black CUE screen. The touch screen looks like it was replaced cause it still Update the Software Keeping the software updated is vital for ensuring the CUE system works smoothly. Volume for radio. May 18, 2015 · There are times that Cadillac's CUE infotainment system needs a hard restart or a reset. A black screen is unrelated to the touchscreen. Repair your Cadillac CUE screen today. The Cue Touch Screen is found in 2013, 2014, 2015, 2016, 2017 and 2018 Cadillac models including the ATS, CTS, ELR, Escalade, SRX and XTS. Why Choose ISS Automotive For CUE Replacement? We've been tutoring Cadillac owners on how to replace their CUE system themselves for years. Louis, MO at (314) 504-7459. However, every once in a while I get a call with issues like "the The CUEDTR1 is a replacement panel that offers upgraded gel-free upgraded replacement touch screens for all Cadillac CUE systems. We offer two options (Lifetime Warranty): > Cadillac CUE Replacement > Cadillac CUE Screen Repair & Replacement We even offer Repair to 2013-2016 Cadillac SRX, CTS, XTS, ELR, Escalade, and ATS faulty CUE Screen. The original Cadillac CUE systems use a gel touch screen that deaminates and dries out over time, resulting in cracking and lost or erratic touch response. Includes on-site installation at your location*, gel-free CUE screen, and a 1-year warranty on parts and labor. It’s available on a wide range of Cadillacs, and the latest models come with cutting-edge CUE features, like voice controls and built-in Wi-Fi hotspots. I have no lights on the steering wheel nor AC controls. No cue screen, no lights on center console, no lights on steering wheel controls, and no Onstar. Any suggestions? Thanks Mar 24, 2025 · Note the screen, some touch screen controls, and the climate controls remained on and functional. If you end up needing to replace your screen Apr 4, 2019 · My dealer told me recently Cadillac was working on a sort of "recall" for CUE, which would actually be more of an extended warranty kind of thing, to 100k miles or something. The lights for the hidden compartment cover, glove box, hazards, etc all work. What Is the Cadillac CUE System? The Cadillac User Jan 10, 2024 · Replacing a Cadillac User Experience (CUE) system can seem like a daunting task for many owners. Once they light it works fine. For 2024, these issues remain a pain point for many CUE Rescue Specializes in On-Site Screen Repair for Cadillac CUE Screens For In-Vehicle Infotainment System! Do You Have a Cracked or Unresponsive CUE Screen? If So We Can Help! CUE Rescue Services offers expert CUE screen repair in Dallas, DFW, Austin, Tyler, Houston, San Antonio, and all surrounding areas. The screen is black it never powers up and also the steering wheel controls don't work and cd player also doesn't work. The touch screen surface is delaminating. Aug 22, 2023 · I've been having issues with my CUE screen not responding to touch in placesprimarily along the bottom. Cadillac owners have complained about various issues, ranging from touchscreen problems to total system failure. Need help with an order, install, or issue? Our support team is here to help you with product advice, warranty questions, and more. Mar 23, 2022 · There are several reasons your Cadillac Cue touch screen may stop working: The system needs a hard reset. Mechanic's Assistant: Have you recently experienced any electrical issues or malfunctions in your Learn how to troubleshoot Google built-in capabilities and infotainment features. Stuck on the Cadillac CUE Do Not Take Eyes Off Road warning screen? A frozen or unresponsive touch screen is the cause. Mechanic's Assistant: Are you attempting to fix your XT5 yourself? What have you tried so far? Customer: I just want to change a fuse, but I’m not sure which one it is. I am not going to do the "hard reset". Shops will charge an arm and a leg to repair a faulty CUE infotainment system. This issue, common in 2013–2017 models, stems from manufacturing defects, heat exposure, and adhesive failure over time, leading to the need for repair or replacement. The fuses and basic tests came back okay. Fast service, new parts, 1-year warranty. 89K subscribers Subscribe Experiencing issues with your new touchscreen? Use our troubleshooting guide for fast solutions to common problems and install tips. I'll have the dealer tow it in at Cadillac's expense if the last reset doesn't work. How to replace Cadillac CUE screen to fix unresponsive / random touch issue *Easy Method* CUESCREENS 6. Since the CUE assembly works in another vehicle, check the vehicle’s CUE video cable harness and connectors for damage or poor contact. Dec 25, 2018 · Is your Cadillac CUE system unresponsive, cracked, or randomly reacting when it shouldn’t be?This is due to a poor gel-based factory design from GM. Each choice has distinct advantages depending on cost, quality, and warranty considerations. Need a hand with your Cadillac Cue Screen? Contact St. When did you first notice the screen going blank? Customer: Today. From navigation to entertainment, it’s designed to make your driving experience seamless and enjoyable. There are a variety of screens available for purchase, so be sure to choose one that’s high-quality. At Fairfield Cadillac, we are equipped with the latest tools to diagnose and repair issues. Is your Cadillac CUE system unresponsive, cracked, or randomly reacting when it shouldn’t be?This is due to a poor gel-based factory design from GM. 2013 Cadillac XTS I'm experiencing issues with the CUE system: there's a black screen, but the lights are working. If you're considering CUE repair or replacement, there are some common questions that may come to mind. If unresolved, inspect the display connector for loose wiring or corrosion. The Cadillac CUE screen often breaks due to its touchscreen’s delamination, where the layers of the screen separate, causing cracks, unresponsiveness, or a jumpy display. I found this reboot/reset technique. Mechanic's Assistant: Most vehicles have two fuse panels. Jul 11, 2019 · Hey everyone just picked up a 13 SRX Luxury and the CUE screen doesn't work. It's a 2024. This could save Restore your Cadillac driving experience with our premier Repair Service for the Cadillac Cue Touch Screen and Center Stack Climate Control system. They have the latest tools, genuine parts, and trained technicians to ensure top-quality repairs. Luckily, there are several ways to troubleshoot and fix a frozen Cadillac CUE screen, many of which you can handle yourself. Within the last few days, the screen is completely blank, button lights are off, and steering wheel control buttons are also dark immediately upon startup. No idea if this is actually true or not. I have the XT5 going Dec 21, 2023 · A black screen is unrelated to the touchscreen. CUE Rescue Specializes in On-Site Screen Repair for Cadillac CUE Screens For In Vehicle Infotainment System! Do You Have a Cracked or Unresponsive CUE Screen? If So We Can Help! We Repair Cadillac CUE Touch Screens In Fort Lauderdale Has your Cadillac CUE Screen Stopped Working? If you live in Fort Lauderdale and have problems with your 2013 - 2020 Cadillac CUE Navigation Screen then call us today to get it repaired. If you have a Cadillac CUE that needs repair, don't hesitate to contact ISS Automotive. Discover step-by-step instructions and expert tips. Here’s how to fix it permanently with a gel-free replacement. Mechanic's Assistant: What is the model and year of your Cadillac? Customer: It's a 2017 XT5. Other symptoms can include distorted images on the screen, failing button controls, and audio cutting in and out. Apr 3, 2022 · My 2017 V had a dead CUE system. HD coating, tools included, 2-year warranty. When the screen goes awry, it might feel like the whole system is failing, but there are systematic steps and troubleshooting techniques you can try to get everything running smoothly again. Customer: My cue infotainment screen keeps turning on and off. The CUE system controls everything from navigation to climate, and when reset attempts fail, you’re left with a fancy but useless screen. Jul 23, 2016 · The CUE touchscreen panel is totally black. A new unit would cost around $750 while my local opportunity (see: junk) yard would sell me one for $400. If your Cadillac CUE unit experiences unresponsive touch or displays dead spots, then this is the solution. Works with all CUE systems. I read somewhere that this is a known issue with these cars and I need to replace the screen but I cant find the part number to have it replaced. Understanding the depth of the issue is Oct 19, 2017 · Six days ago (Friday), my CUE screen in my 2016 Escalade went completely black. Alternatively, if I installed a new or used unit myself they would reprogram it for $120. Don’t buy a new or used replacement part, send your original part to UpFix for repair and save $100s!. Nothing visible happens, but the system does a back end reset that sometimes will fix black screen, sluggish touch and flickers. The Helpdesk had me perform a system reboot procedure but it wouldn't bring back a visible screen. Cadillac CUE Hard Reset: A Step-By-Step Guide In many cases, persisting issues with your system – such as a blank screen – can be solved with a reset. I'm guessing I'm in for the $1500 dealer replacement module which will Fix your Cadillac SRX CUE screen (2013–2016) with our expert repair service. There's no sound and no steering wheel lights. However, over the years, the CUE system has become notorious for frustrating glitches, from unresponsive screens to persistent lag. We fix touchscreens for Escalade, ATS, CTS, SRX, ELR, and XTS (2013–2020). If your CUE screen has gone black, it might be worth checking if any software updates are available. While annoying, it’s a solvable problem with several repair paths depending on your budget, technical comfort level, and warranty status. All replacements and repairs come with a life time warranty, which means our screens are guaranteed and protected. Jun 5, 2025 · The unresponsive Cadillac CUE touch screen issue stems from a fundamental design flaw in the 2013-2017 models. 2013-2018 Cadillac ATS ATS-V 2015-2020 Cadillac Escalade/ESV/EXT 2013-2016 Cadillac SRX 2013-2019 Cadillac XTS This is a repair service for a Cadillac CUE screen that are experiencing common failure that causes the screen to stop working, crack, or delaminate. The system allows drivers to control all of the features of their car from one central location. However, sometimes the CUE screen may malfunction, displaying issues like unresponsiveness, glitches, or even complete blackouts. Resetting the system—whether by holding buttons or disconnecting the battery—might buy you some time, but it won’t solve a failing touchscreen. I completed the screen swap and put the Cue module back together. Fix cracking, ghost touch, and screen bubbling with this Premium Cadillac CUE replacement. The radio / audio system is dead, OnStar and phone connection being a part of the audio of course is not Fix your Cadillac CUE black screen issue with this helpful tutorial video. The Cadillac User Experience (CUE) system is a sophisticated infotainment interface designed to connect drivers with their vehicle’s features. I replaced the radio module without any change in the Jun 26, 2017 · [Premium] Upgraded Gel-Free Cadillac CUE Replacement Touch Screen | cuescreens. Is this a fix I could perform on my own ? CUE Rescue Specializes in On-Site Screen Repair for Cadillac CUE Screens For In-Vehicle Infotainment System! Do You Have a Cracked or Unresponsive CUE Screen? If So We Can Help! CUE Rescue Services offers expert CUE screen repair in Dallas, DFW, Austin, Tyler, Houston, San Antonio, and all surrounding areas. Customer: cadillac XT5 Cue system is blank when vehicle is turned on. Serving all of California. A simple process that takes just a few minutes. The good news? You can often fix these problems yourself with a simple reset procedure instead of heading straight to the dealership. Leaving the faceplate up, shut My Cadillac Cue system won’t respond to my touches which makes AC and multimedia features difficult to utilize. However, like any complex system, the Cadillac CUE screen may encounter issues over time, leading to frustration for users. The gel Jul 9, 2018 · Easy Installation Support: Our cadillac cue touch screen replacement comes with free installation support, making it easier to complete the repair yourself. Commonly, the following items stop working: Radio controls Navigation system HVAC controls If you’re dealing with CUE system issues, we may be able to help. Is your CUE going black and is unable to work by touch, like in the video above? Have you tried this simple fix; disconnect the negative terminal from your battery, wait a minute then reconnect it and try again? Is your CUE system in your Cadillac unresponsive??? WATCH THIS VIDEO!!! We picked up a Cadillac ATS that had the notorious unresponsive screen. The CUE screen went black while driving today. A black screen on the CUE system with partial climate control function suggests a display or power supply fault. It can control navigation, music, phone calls, and more. We we get many calls from customers asking for a Cadillac Cue screen replacement near them, but alas there are not many places that do these repairs. The shop thought that the module may need programming. 1-year warranty. The options include sourcing an original Cadillac CUE screen, considering aftermarket alternatives, or utilizing third-party repair services. According to General Motors, any repairs on the cue system will be free of charge for the first four years after your car's purchase. But it's taking a while for all the companies who contributed parts/software to the CUE system to align. Apr 26, 2023 · Hi I have a 2013 ATS 3. I tried the reset with the storage compartment and door and also disconnected the battery, nothing works. Aug 1, 2018 · Is your CUE going black and is unable to work by touch, like in the video above? Have you tried this simple fix; disconnect the negative terminal from your battery, wait a minute then reconnect it and try again? Has this worked for anyone with this issue? Feel free to leave a comment below if you’ve had this issue or if the “ simple fix ” mentioned above has worked for you. If you find yourself needing to perform a Cadillac CUE reset, here are the steps to take: Turn the ignition on, but make Jun 5, 2025 · When your Cadillac’s slick infotainment system goes on strike, it’s more than just annoying—it’s like losing your car’s brain. Nov 17, 2023 · Fixing a Cadillac Cue screen involves resetting the system and updating the software. If the screen is entirely unresponsive, you might need to visit a Cadillac dealership or a certified service center, where technicians can update the software for you. Aug 1, 2018 · Is your CUE going black and is unable to work by touch, like in the video above? Have you tried this simple fix; disconnect the negative terminal from your battery, wait a minute then reconnect it and try again? Has this worked for anyone with this issue? Feel free to […] Cadillac CUE XTS black screen cue cadillac cue cadillac cue black cadillac cue issues cadillac cue problems cue black Apr 15, 2025 · Final Word: What to Do If Your CUE Screen’s Frozen If your Cadillac CUE is stuck on the warning screen and doesn’t respond to touch, chances are it’s not a quick fix. CUE Rescue Specializes in On-Site Screen Repair for Cadillac CUE Screens For In-Vehicle Infotainment System! Do You Have a Cracked or Unresponsive CUE Screen? If So We Can Help! CUE Rescue Services offers expert CUE screen repair in Dallas, DFW, Austin, Tyler, Houston, San Antonio, and all surrounding areas. All Cadillac Models equipped with the CUE infotainment system have a serious design flaw- the touch screen glass material is prone to separating after a few years of use, leading to cracking or no Truck's in the shop, and while driving my grandmothers car, I started having issues with the Cue System. You may Start the vehicle and lower your Cadillac CUE screen. Fix it permanently with our replacement. Oct 24, 2025 · By aautomotives The Cadillac Cue system is one of the most advanced infotainment systems on the market. We travel to Fort Lauderdale and repair it on the spot. Check the fuse related to the CUE system in the fuse box. We cover removing the module from the car, disassembly, replacement of the screen, reassembly and finally This is a Repair and Return Service for your existing Cadillac Escalade 2015-2020 CUE Navigation Radio Infotainment Touchscreen Repair. When that doesn't work properly, it can result in a black screen when the units are powered on. After about 5 minutes How To Replace the CUE Screen on a Cadillac Escalade 2015-2020 | How To Fix and Reset Cadillac CUE SystemFix Your Cadillac Escalade Screen Fast! | Easy Steps Feb 22, 2023 · How to Cadillac CUE Hard Reset | Unresponsive | cuescreens. Learn how to perform a hard reset on any Cadillac CUE system to fix touch screen issues after installation. CUE Rescue Specializes in On-Site Screen Repair for Cadillac CUE and Chrysler Uconnect Screens For In Vehicle Infotainment System! Do You Have a Cracked or Unresponsive CUE Screen? If So We Can Help! CUE Rescue Services offers expert CUE and Uconnect screen repair in Dallas, DFW, Austin, Tyler, Houston, San Antonio, and all surrounding areas. Customer: My CUE screen is black, and replacing the radio fuse didn’t resolve the issue. Open up the faceplate for your CUE system (exposing the secret cubby). CUESCREENS explains the difference. If your Cadillac infotainment system, featured in select models from 2013-2017, is showing signs of wear or damage, it’s time to bring back the convenience and luxury you’re accustomed to. nymx bixsvy flqhf jynll cvvznqth zrkb meinin ogafxqi pcbn mwimo rxgm voxihovn lwcip etebou srrofqd