Outlook not accepting mfa app password After enabling Modern Authentication (a Microsoft feature that allows ADAL-based sign-in and multi-factor authentication), users who were previously logged into Microsoft 365 in their Outlook clients -- even clients that support Modern Authentication -- might still experience an issue Nov 11, 2025 · This can refresh the connection and solve sync issues. Anyone facing outlook not accepting password issue? Started happening recently for privileged users. After some research we found that users need to add an app password and use that for MFA but we can not get the Outlook desktop app to prompt for that password. We use Microsoft's MFA for Office 365, Outlook and Teams on our mobile devices. Oct 24, 2021 · A new app password is generated and appears on your screen. May 28, 2025 · To stop Outlook from repeatedly asking for your password, the most reliable and feature-rich way to set up your O365 account is by adding it directly within the Outlook desktop application. If I continue it requires set up microsoft authenticator app additional security. Dec 3, 2023 · Hi, I want to configure an IMAP account in my outlook. Jun 8, 2022 · Thank you Keith, that worked great. This issue applies to Outlook, Exchange Online Sep 27, 2021 · What i mean is, can you setup MFA for a 365 account but have it so that it still uses your standard password for the outlook client rather the app password. I then created an app password for outlook and that is the password it would accept, not my domain password. I downloaded the Microsoft Authenticator app but the keeps generating 2-figure codes and asking me to put them… We seem to get an authentication banner, push it, aren't prompted for a password or MFA and Outlook and Teams return to normal operation. Mar 3, 2025 · I try to re enter password in settings it wants to use Microsoftonline. HELP! May 10, 2025 · Typically, this means entering their password and then providing additional verification, such as a code sent to their mobile device, an authenticator app, or a physical security key. The strange thing is if i use the new SaRA tool - SaRACmd. Feb 26, 2023 · 3. Create app passwords to access your apps or devices that use basic authentication. The issue exists since 1-2 weeks. Learn causes, solutions, and tips to restore Multi-Factor Authentication for secure email access. When I enforced the MFA for the user account , I started getting the App password option in the available methods dropdown as below on My security info page. Their account isn't locked in Azure Active Directory either. While MFA significantly enhances security, there may be scenarios where Outlook fails to prompt users for these additional factors. I've enabled a Conditional Access policy to enable MFA for Modern Authentication apps but I'm still never prompted for Passwordless Signin MFA when I launch Outlook. this account has no MFA enable. … Oct 26, 2024 · I want both my password and the Authenticator App to be required when logging in. g. I have seen articles where this weakness was exploited. Apr 18, 2023 · We have a couple users who need to use SMTP authentication for a couple LOB applications that don't support OAuth. Aug 6, 2025 · I have not been able to login to my Microsoft account for over 3 weeks now in any computer I tried it on. On the Active users page, choose Multi-factor authentication. Is this the best approach? Nov 1, 2018 · I recently turned on MFA for myself as a test. Feb 7, 2025 · Both eM Client and Thunderbird support modern authentication using POP or IMAP. com if I cancel I still cant enter password. Aug 2, 2024 · Hello, I am looking for the option to create an App Password for an office 365 user from Admin center, but I can't seem to find out. Mar 5, 2021 · Hi, I am receiving this in the mail app after configuring mail app after enabling MFA via Conditional Access on my iPhone native mail app. After protecting Microsoft 365 with Duo, the Outlook client does not display the expected Duo login prompt. ' error, fix is inside the article. Jun 4, 2025 · Hi there, I set up a Microsoft 365 work account but am unable to access this email due to an issue with the 2 Factor Authentication process. I wonder if you might update your answer with more detailed instructions to help others. Other issues: There may be other issues that are causing the user's password to be rejected. com but the outlook application keeps asking for the password even though the right password is being used. These app passwords replaced your traditional password to allow an app to bypass multifactor authentication and work correctly. Oct 22, 2024 · Suddenly today, a number of users received a notice that their M365 password needed to change when logging in to Outlook. Do not use the simple password or common password and ban them from your organization. Learn how to use them effectively for seamless access. Now i open my outlook and it prompts me for my password. Outlook Not Working on iPhone: Common Problems and Solutions Microsoft Outlook is one of the most widely used email apps for iPhone users — whether for work, school, or personal accounts. Things I know: I'm set up with MFA (multi-factor authentication) I can sign into OWA using a text message code that is sent to my phone I can sign into the… Here are the steps taken to add the email to Outlook: Entered user's email address in Outlook as new email account. , OneDrive via file manager), try signing in directly through the OneDrive app or Outlook app to see if the behavior is consistent If the issue persists after these steps, I recommend temporarily using your password-based sign-in until the passwordless loop is resolved. logging in directly… Mar 4, 2025 · To use these applications in a secure way with Microsoft Entra multifactor authentication enforced for user accounts, you can use app passwords. On the Multi-factor authentication page, select the user and set the Multi-factor auth status to Disabled. But because app passwords use basic authentication I am not sure whether they will still work or not. Check for updates in the Microsoft Store and install any available updates. Many users face issues with this app on both Android and iPhone. Thank you for your help! Oct 29, 2019 · App/system: Microsoft 365 (aka Office 365) Learn: How to set separate passwords for each app you use (eg Outlook) Skill level: Moderate Read time: 2 mins Nov 1, 2017 · Hi Amy, As we mentioned, since Outlook 2016 support multi-factor authentication through the use of the Active Directory Authentication Library (ADAL), so Outlook 2016 doesn’t need app password (there is a reference for you). Provides a resolution. If you are not using a supported version of Outlook Classic – this includes Outlook 2013 and all older versions, volume license, some single purchase retail licenses – you need a new mail app, either a modern version of Outlook or a different client. 2 hours with support controlling my PC and unresolved. I understand that App passwords is the way to go. Outlook iOS app works. To help keep your account secure, use "Sign in with Google" to connect apps to your Google Account. Sep 8, 2025 · When I try opening Outlook I get asked for a password. Enable the multi-factor authentication for the overall Microsoft 365. When attempting to re-enter the password via Settings->Mail->Accounts-> (the account in question)->Re-Enter the password, the web dialog box from Microsoft would come up, then almost immediately that dialog would close. If you use a 3rd-party email app to access your Yahoo Mail account, you may need a special code to give that app permission to access your Yahoo account. Updating Dec 11, 2017 · Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for you to enter your password. If you can't sign in to your email account on the Outlook mobile app, get help for the account you're trying to sign in with Jul 20, 2023 · How can I resolve an issue with the Microsoft Authenticator app not sending me a verification code to my mobile phone when trying to log into my college email through Outlook? The app prompts me to enter a code for verification, but I am not receiving… Feb 13, 2025 · Good day all i'm currently experiencing a strange issue with Outlook being prompted for Username and password after migration. This article will walk you through troubleshooting typical multi-factor authentication issues so you can rapidly and confidently regain safe access. Be certain the option Allow users to create app passwords to sign in to non-browser apps is selected. Why did Outlook not accept the credentials, and what is the solution for Outlook prompts for password after migration to Office 365? Solution for Outlook prompts for password after migration to Office 365 Here are a couple of scenarios of how this can happen: Jul 10, 2025 · Experiencing persistent prompts to enter the password for an Outlook account on an iPhone. Jul 30, 2025 · This article outlines the current known issues and common questions with macOS Platform single sign-on (PSSO). Oct 28, 2024 · Anyway, I have successfully created an APP PASSWORD in my Google account, but I see no way to apply this in Outlook. Mar 12, 2019 · I am getting a never ending prompt for a password in Outlook (the gray box that pops up). Solution: Ensure that you are using the latest version of the new Outlook app. May 7, 2025 · If you’ve ever used the Microsoft Authenticator app and experienced it not working properly, you’re not alone. Mar 25, 2025 · Fix Outlook not prompting for MFA. Did they log into windows using a Windows hello method fingerprint face pin number? This is considered MFA and it will put an MFA claim on your login token and you will not be prompted for MFA because you have satisfied the MFA. Hi all, I enabled MFA for all of my users this morning and some of them are using the iPhone mail app instead of the Outlook mobile app. Jun 25, 2025 · Describes an issue in which you're repeatedly prompted for your credentials in Outlook for Mac version 15. com and 2 outlook. I have 5 accounts in Outlook 2013 on Windows 10: 3 Microsoft (1 Hotmail. These users normally use a Yubikey FIDO2 key for authentication, but after they changed their password, their MFA was not accepted… Aug 5, 2024 · If users cannot create app passwords in Microsoft 365 (Office 365) after enabling MFA, this article shows how to fix this issue. What other solutions could resolve this problem? Or maybe there might be a outage? Jul 24, 2024 · App passwords allow older applications to bypass MFA in Microsoft 365. However, we've got security defaults set, so all users have MFA using Microsoft Authenticator. We are just beginning to implement multi-factor authentication for Office365 and have only set it up on a handful of users to test and the last one we tried to test it on, Outlook on pc would not accept the app password. com Hey there, We have Microsoft 365 and I would like to use one of the accounts (licensed w/ M365 Business Standard) to send email with a 3rd party tool that does not support MFA. Feb 10, 2025 · In this post, we will look at why Outlook prompts for passwords when Modern Authentication is enabled and provide a solution to remediate this issue. Jan 18, 2023 · Multi-Factor Authentication (MFA): If the user has MFA enabled, they may be prompted to verify their identity using a phone call, text message, or app notification before they can reset their password. Also what springs to mind is to disable MFA for that user in AzureAD, click Manage User Settings, then delete all app passwords and require user to provide contact methods again. We would like to show you a description here but the site won’t allow us. About no code for Outlook, that’s because the previous MFA account cache will be restored in the Windows a period of time, so we needn’t provide the verification Jun 12, 2024 · Outdated Outlook app Reason: Using an outdated version of the new Outlook app can cause compatibility issues. The 3 Microsoft accounts as of about 2 hours ago all say they need a password (the other 2 accounts are working fine). com), 1 gmail account, and 1 school account (my school uses office365). com This help content & informationGeneral Help Center experienceSearch Jul 17, 2025 · I could however login Outlook app on PC though, and for some reason i could suddenly login in browser using password or authenticator, or Windows hello, which for some reason had to be activated in order to login to Outlook app. Feb 8, 2020 · My laptop is connect to the azure online directory. Jan 17, 2023 · A user is able to sign in at office. Any guidance on aligning these settings to ensure both steps are required would be appreciated. Nov 10, 2025 · Below are two fully detailed, verified flows: (A) add Outlook account to the Outlook mobile app using the Outlook web QR, and (B) use Microsoft Authenticator to add or make your account passwordless (then use Outlook). Oct 4, 2023 · In my office365 account, I have "enforced" MFA for a user and then added a login method with "app password" but now when I am trying to log in using that app Jul 17, 2025 · Try a Different App Context If the issue occurs in a specific app (e. exe -S OutlookEmailSetupScenario -AcceptEula It says there are no… Jul 25, 2025 · I have deleted authenticator removed from my account set up as new, by scanning QR code and Manually using password, uninstalled Authenticator app and reinstalled, setting up as new, tried this from Wifi, Cellular, VPN, Private tab on PC and the issue remains. Microsoft apps on the phone were fine. Aug 21, 2021 · On user accounts enforcing the MFA settings works. Nov 13, 2019 · This is happening on all clients, whether they are running Windows 7 or 10, and with Outlook 2013, 2016, and 2019. May 5, 2023 · The Apple Mail app could no longer connect and wanted the password to be reentered. Enabling MFA only doubles the issue. Because my account has 2-factor authentication on, I can get the first code via my email, but when I ask for the second code as a notification to my phone, I get a message that says to try another way. outlook. If it's enabled, activate Outlook in your Exchange device management portal. Is your Outlook app on Android refusing to open or authenticate? Here’s a friendly guide to get your email back on track without the headache. I recently changed my password for office 365, we have mfa enforced. So i generated a new app password and entered it however outlook does not… Feb 8, 2023 · Use the periodic password reset policy for the user accounts. We tried creating a new one with the same results. When trying send/receive the status bar says "Trying to connect" then the Windows Security window pops up already How to create App Password for Office 365 SMTP Server. It provides issue solutions and information on how to report an issue that isn't covered. The user was getting some emails, but it is not working properly at all. An app password is a 16-di I have found Outlook kind is horrible with Gmail and much prefer using EM Client emclient. Jul 24, 2025 · MFA is not turned on for the account, and the provider does not use app passwords. Dec 27, 2023 · Gmail does allow you to add your account to Outlook without setting up two-factor authentication and using an app password, but you must turn on a setting that allows "less secure apps" to connect to your account. Despite multiple attempts to input the password, the issue continues. Restarting the computer. Upon clicking the button, the user is taken to the Microsoft password prompt screen. Same here. Apr 20, 2025 · If Outlook couldn't authenticate with server and is continuously asking for password, use Outlook Authentication Check Troubleshooter to fix it. Disable Multi Factor Authentication (MFA) on the licensed mailbox being used: In the Microsoft 365 admin center, in the left navigation menu choose Users > Active users. 21 when you use a federated account and modern authentication is enabled. office. . Key Solutions to Restore Outlook Functionality Mar 25, 2023 · Is your Outlook not prompting for MFA? If yes, then discover some effective methods here to resolve this issue. Jul 2, 2020 · If Outlook for Mac not accepting password and keep showing 'Unable to sign in. Set up password reset verification for a work or school account Install and use the Microsoft Authenticator app If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance. But, let click on the service settings first. Microsoft Authenticator helps you sign in to your accounts if you've forgotten your password, use two-step verification or multi-factor authentication, or have gone passwordless on your account. (do not enter it, exit Outlook) Turn on MFA entering the users cell phone Open outlook and paste in the newly created App Password Open word, excel, onedrive, teams etc entering the txt codes I have had success going in that order. I set it up for app verification so when I log in, it uses the MS authentication app. I'd say every 5-7 times I have to "Approve" the MFA push. Tried removing and adding, without success. Outlook app immediately shows the MS auth screen which contains the open authenticator button. MFA is activated. The user account we are authenticating from has had MFA enforced for a long time. Sep 20, 2024 · Kindly try the following troubleshooting steps below to help resolve this problem: -To use or create app password you will need to enforce the MFA for the user firstly then the App password option will appear. Enter this app password where you would enter your normal password along with regular Outlook SMTP/IMAP settings: IMAP: imap-mail. This started when I was switching phones and Microsoft wanted to send the new phone verification codes to the the Authenticator app that went with… You can resolve problems with Microsoft Authenticator by checking the tips in this article and reviewing some of the known errors. I do Feb 10, 2022 · It was not connecting to exhchage so the IT guy disabled MFA, then somehow outlook got connected and re-enabled MFA. Train your users to do not use the simple passwords (names, birthdates,) for their accounts and how you create the app passwords. Feb 6, 2023 · Sign in with app passwords - Google Account Help Tip: App passwords aren’t recommended and are unnecessary in most cases. This how-to will explain the steps that I tried and eventually got each one working. Copy the app password displayed and enter it in the password field when you're connecting your Outlook. com it all works just fine like it should and my iphone works fine too. For me, there is no other way to get the code. Dec 10, 2024 · Unable to fix Outlook not accepting password prompt issue manually? Read this blog and get some easy insights to fix this issue. Jan 23, 2025 · Microsoft 365 uses Multi-Factor Authentication (MFA) as one of its most secure login methods, combining something you know (like a password) with something you have —in this case, approval via the Authenticator app. Browser on my phone however still does not work. Call to Microsoft support and they provided workaround of using mfa app password. I deleted my email account in Outlook and am trying to readd it, but it NEVER provides an opportunity to input the App Password!!! Jan 7, 2024 · 3️⃣ In the active users section, select Multi-factor authentication link. First, make sure you’re using the latest version of the Microsoft Authenticator app. com account to Outlook 2016 or Outlook 2013. When I log into portal. Mar 4, 2021 · Hi Everyone, We have started enabling MFA for some users and have noticed that Outlook (latest build from O365) is repeatedly prompting for password on some user’s computers. I can make it work with the app password, but I'm just trying to figure out why their Outlook is wanting the app password and isn't using the modern authentication method. I was unable to get app password method show up for my administrator account which had MFA enabled from the MFA administration page. Learn how to create and delete app passwords. Oct 1, 2022 · If your email clients stopped signing in starting October (as we disable basic authentication in Exchange Online) - this blog post might help. Oct 22, 2021 · MFA works with every other aspect of our environment except for outlook desktop app. Can add the account using the same settings on the same devices to Outlook Classic and Thunderbird. If you have more than one Exchange mailbox hosted with Intermedia configured in one Outlook profile, follow the steps Manage your sign-in activity and security information for Microsoft accounts with My Sign-Ins. This article also includes troubleshooting guidance. Feb 14, 2025 · If Outlook 2016 or newer doesn't accept your mailbox password (it keeps prompting for password), try these troubleshooting steps: Ask your account admin if your mailbox has Exchange 2FA enabled for it. Go to Gmail -> Google Account -> Security -> Signing in to Google -> App passwords -> select pulldowns, click Generate. I’ve tried a few reg entries, clearing credentials, app passwords, etc, but nothing consistently works. If you're an admin for Microsoft Entra ID and need more support, contact global support phone numbers. Jul 26, 2019 · So, moving from basic to OAuth, what's the problem with the Mail app? Does the Mail app not support OAuth? At this stage, a user cannot create an app password because MFA is not enabled for them. Using these methods can restore your Outlook access and ensure it runs smoothly on your iPhone. From what I've found online, the steps we need to take are: Enable SMTP Auth for those users Allow users to create App Passwords Create App Passwords for those users Part one is easy Oct 16, 2017 · Erase all windows credentials from credentials manager Open Outlook to confirm the password prompt pops up. I enter the correct password and it says Setting things up then it goes back to the password entry screen. REPLACE your gmail password in Outlook with that generated password. Jul 18, 2023 · We have been utilizing an MFP for scanning to email through our Office 365 with Microsoft. Being a Microsoft Store app, the new Outlook typically updates automatically. But I prefer using native mail app. Check your information and try again. To do do here are the steps: Jan 5, 2022 · I have concerns about the app password that is used by the desktop version of outlook as this bypasses the MFA process. We created an APP password to be utilized in the MFP because it does not support… Sep 6, 2022 · I also could not find any document saying that app passwords are deprecated with October 1st. Dec 1, 2023 · Are you stuck in a Microsoft 365 MFA Loop and can't gain access to your account? Then follow this step by step guide and gain access in under 5 minutes! Learn what you can do if you're not receiving account aign-in verification codes. I’ve also looked into enabling modern authentication for our O365 tenant, but my concern is that we still have Oct 14, 2025 · Under App passwords, select Create a new app password. Oct 17, 2021 · Here's how you can make sure Users can create their App Passwords in Office 365 Security Info Page. When MFA was enabled they all got locked out of their email (as it should be) but when signing back in, they went through a loop of re-entering their apple mail password, rerouting to GoDaddy (we use godaddy o365), then going back to mail and having it say Aug 12, 2025 · Learn practical methods to troubleshoot and resolve the problem of Outlook constantly asking for password. 4️⃣ Now, in the multi-factor authentication page, you’ll see the users as whether they are using MFA or not. Jun 25, 2025 · Describes why you can't connect to Outlook by using POP/IMAP and Simple Mail Transfer Protocol (SMTP) protocols, and Modern authentication. Mar 20, 2020 · I am still being prompted to use app passwords for my Windows 10 Business desktop version of Outlook (Office 365 version) even though I am running it on Windows 10 Business (Azure AD Joined), from an Azure AD user profile. It is not accepting the app password either. Dec 12, 2015 · Describes two scenarios in which Outlook prompts for credentials and doesn't use Modern Authentication to connect Microsoft 365. And when I fix it on one computer, the same fix does not work on another computer. I have tried uninstalling and reinstalling. May 27, 2025 · Outlook's password loop driving you crazy? Get quick fixes to stop the repeated prompts and ensure your email password is remembered every time. Luckily, there are several straightforward steps you can take to fix the problem and get back to securing your accounts. When i trying to configure IMAP for this account it asks for APP password. With Microsoft 365 pushing stricter security measures—especially multi-factor authentication (MFA) and token-based logins—old Outlook clients can fall into compatibility troubles if Modern Authentication is not enabled in the tenant. Oct 6, 2022 · Outlook mobile app on Android device is prompting for password, even the password is correct. Jul 28, 2025 · I have my password, but I do not have access to the Outlook app on my phone. Feb 8, 2024 · The only Exchange Server that will stay on-premises is Exchange Server 2016. jigz veehb kncdoz vlhpiw izrj weml whftf bflkkxw dbpsit szh cpnjubf ahvalre sglsi syokv salg